The purpose of this task order is to continue managed services and maintenance support for the tsrp verint solution. This solution provides workforce optimization (WFO) tools that are used by…
Ended Awarded Last action
- Contract number
- 28321323FDS030135
- Awardee
-
Avaya Federal Solutions, Inc. UEI D4PHSMM4R125
- Awarding agency
-
Social Security Administration
- Obligated
- $1,775,182
Award facts
- Contract value 100% obligated
- $1,775,182.41 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 517110 Wired Telecommunications Carriers
- Set-aside
- No set-aside
- Competition
- Full and Open Competition Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Place of performance
- Baltimore, MD 21235, USA
Award details come from SAM.gov/FPDS.
About this award
This is a firm fixed price delivery order awarded to Avaya Federal Solutions, Inc. as the prime contractor by the Social Security Administration (SSA). The purpose of the task order is to continue managed services and maintenance support for the SSA's Telephone Systems Replacement Project (TSRP) Verint solution, which provides workforce optimization tools used by supervisors to manage agents for the SSA's National 800 Number program. The potential value of this delivery order is $1,775,182.41 and the period of performance runs through December 14, 2023. There is no set-aside designation associated with this award.
Description
The purpose of this task order is to continue managed services and maintenance support for the tsrp verint solution. This solution provides workforce optimization (WFO) tools that are used by supervisors to manage national 800 number (N8NN) agents.
Quick answers
Who was awarded contract 28321323FDS030135?
28321323FDS030135 was awarded to Avaya Federal Solutions, Inc. by Social Security Administration on June 15, 2023.
How much is contract 28321323FDS030135 worth?
The government has obligated $1,775,182 on 28321323FDS030135.
Is contract 28321323FDS030135 an order under another contract?
Yes. 28321323FDS030135 is a delivery order under SS000760066, an indefinite delivery contract.
Was contract 28321323FDS030135 competed?
The extent of competition for 28321323FDS030135 was full and open competition.
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