To procure hardware, software, and professional services required to convert tsrp's IVR and ccaas solutions from a subscription-based to avaya's on-prem private cloud solution and redeploy recent…
Ended Awarded
- Contract number
- 28321323FDS030162
- Awardee
-
Avaya Federal Solutions, Inc. UEI D4PHSMM4R125
- Awarding agency
-
Social Security Administration
- Obligated
- $22,743,028
Award facts
- Contract value 100% obligated
- $22,743,027.69 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 517110 Wired Telecommunications Carriers
- Set-aside
- No set-aside
- Competition
- Full and Open Competition Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Place of performance
- Baltimore, MD 21235, USA
Award details come from SAM.gov/FPDS.
About this award
The Social Security Administration awarded Avaya Federal Solutions, Inc. a $22.7 million firm fixed price delivery order contract to procure hardware, software, and professional services required to convert the Telephone Systems Replacement Project's Interactive Voice Response and Computer-Assisted Customer Assistance System solutions from a subscription-based to Avaya's on-premises private cloud solution and redeploy recent investments to modernize the Telephone Systems Replacement Project laboratory environment. Avaya Federal Solutions, Inc. will serve as the prime contractor to provide the hardware, software, and professional services necessary to migrate the Social Security Administration's contact center platforms to a private cloud architecture hosted on Avaya infrastructure.
Description
To procure hardware, software, and professional services required to convert tsrp's IVR and ccaas solutions from a subscription-based to avaya's on-prem private cloud solution and redeploy recent investments to modernize tsrp lab environmen
Quick answers
Who was awarded contract 28321323FDS030162?
28321323FDS030162 was awarded to Avaya Federal Solutions, Inc. by Social Security Administration on July 20, 2023.
How much is contract 28321323FDS030162 worth?
The government has obligated $22,743,028 on 28321323FDS030162.
Is contract 28321323FDS030162 an order under another contract?
Yes. 28321323FDS030162 is a delivery order under SS000760066, an indefinite delivery contract.
Was contract 28321323FDS030162 competed?
The extent of competition for 28321323FDS030162 was full and open competition.
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