Avaya Federal Solutions, Inc.

Avaya Federal Solutions, Inc., a subsidiary of Avaya Inc. specializing in unified communications, contact center, and telephone infrastructure solutions, operates as a prime contractor (100% of recent awards) delivering hardware, software, managed services, and professional services for federal telecommunications modernization and operations. The vendor competes in full-and-open federal markets with no set-aside designations across its recent award footprint.

Avaya Federal Solutions' federal capability portfolio centers on voice and data network modernization, telephone systems replacement, workforce optimization, contact center modernization, and cloud-based private telecommunications infrastructure. Representative work includes a $21.5 million delivery order from the Social Security Administration (May 2026) for operations and management of Avaya Private Cloud infrastructure supporting the SSA Telephone Systems Replacement Project through April 2027, a $22.7 million delivery order (July 2023) to convert the SSA's Interactive Voice Response and Computer-Assisted Customer Assistance System solutions from subscription-based to Avaya's on-premises private cloud platform, and a $29.2 million delivery order (May 2022) for a seven-point remediation plan and technology refreshment at the SSA Telephone Systems Replacement Project. Work also encompasses hardware and software maintenance, bulk moves/adds/changes for Voice over IP systems, and workforce optimization tools such as Verint call recording and Aceyus reporting platforms.

Customer concentration is extreme and skewed toward SSA. The Social Security Administration dominates both award count and potential value — 101 awards carrying $565.4 million combined potential value — accounting for 68% of the vendor's total combined potential value across all 203 customer agencies served. The top five agencies by potential value (SSA, DHS Chief Procurement Officer, DHS U.S. Secret Service, Treasury IRS, and DHS Customs and Border Protection) account for 79% of combined potential value. By award count, DHS Chief Procurement Officer leads with 379 awards at $42.8 million, followed by USGS (152 awards, $9.8 million), ATF (126 awards, $10.3 million), Treasury IRS (102 awards, $15.2 million), and SSA (101 awards, $565.4 million). The dollar-value ranking diverges sharply from award-count ranking — SSA's concentration reflects large, multi-million-dollar delivery orders against standing master contracts, while DHS CPO's dominance by count reflects numerous smaller task orders.

Avaya Federal Solutions operates under two dominant parent vehicles. The Indefinite Delivery Contract SS000760066 (an SSA-specific IDC) carries 100 task orders valued at $396.9 million — this single vehicle accounts for nearly 48% of the vendor's total combined potential value and represents the core of the SSA relationship. The Multiple Award Schedule hosts 1,017 task orders at $122.9 million combined value, serving as the vehicle for the DHS CPO and other civilian agency work. A Blanket Purchase Agreement (DJA10E000137) supports 647 task orders valued at $87.3 million, primarily serving Interior, Treasury, and other civilian customers. GSA IT Schedule 70 carries 134 task orders at $6.2 million.

The vendor's activity trajectory shows recent decline. Awards per year dropped from 7 in 2023 to 5 in 2024, 6 in 2025, and 3 in the first five months of 2026. Only three awards face ultimate completion in the next twenty-four months with combined potential value of $22.5 million — a minimal recompete exposure relative to the SSA concentration. The vendor's total federal award portfolio spans 1,976 prime awards with $830 million combined potential value across 1,976 awards since 2002, with 94% of that potential value obligated.

Service Contract Inventory data (FY2022–FY2024) reflects a small subset of the vendor's federal delivery. SCI-reportable invoiced revenue totaled $19.5 million across the three-year window (FY2022: $2.5 million across 28.9 FTEs; FY2023: $2.5 million across 22.4 FTEs; FY2024: $14.5 million across 21.6 FTEs). Government-paid hourly rates on SCI-reportable prime contracts ranged from a 10th percentile of $0.00/hr to a median of $113.53/hr and a 90th percentile of $544.20/hr, consistent with blended delivery of technical labor, managed services, and infrastructure operations. Across SCI-reportable prime contracts, subcontractors accounted for an average of 3% of total contractor hours, with four named subcontractors identified — indicating Avaya Federal Solutions primarily self-performs and does not rely on subcontractor delivery models.

Avaya Federal Solutions operates as a wholly owned subsidiary of Avaya Inc., a major global manufacturer of communications and contact center equipment. The subsidiary structure allows Avaya Inc. to compartmentalize federal business under a dedicated federal solutions entity while maintaining the parent company's broader commercial and international operations.