IRS customer experience research BPA
Ended Awarded Last action
- Contract number
- 2032H821A00001
- Awardee
-
Fors Marsh Group LLC UEI CSPNRK2TA2X3
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Task orders
- 11 $3,659,545 obligated
Award facts
- Opportunity
-
- Professional Service Schedule Solicitation · Posted Jun 10, 2019
- Combined order value
-
- $3,687,735 Current, with exercised options
- $5,116,968 Potential, with all options
- Last date to order 100% complete
- IDV ceiling 37% used
- $10,000,000.00
- Maximum order
- $10,000,000.00
- Award type
- Multiple award
- Who can order
- Only the awarding agency
- Contracting staff
- NAICS code
- 541910 Marketing Research and Public Opinion Polling
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this IDV
The Internal Revenue Service (IRS) established a multiple-award Blanket Purchase Agreement (BPA) with Fors Marsh Group LLC, an Arlington, Virginia-based research and consulting firm, for customer experience research surveys and data analysis. The BPA, awarded November 1, 2020, carries a $10,000,000 ceiling value with an ultimate completion date of April 30, 2026, and was issued through the General Services Administration's Multiple Award Schedule without a small business set-aside. Fors Marsh Group, a certified B Corporation specializing in research, market research, strategic communications, program evaluation, and customer experience solutions, was selected based on competitive standing in federal contracting. The parent solicitation originated June 10, 2019, with initial award documentation dated October 1, 1997, indicating this BPA operates under an established GSA Schedule vehicle enabling streamlined procurement across IRS divisions.
The contract deliverables encompass comprehensive customer satisfaction surveys and analytical support across multiple IRS program areas, including the Small Business/Self-Employed (SB/SE) division, Wage and Investment (W&I) division, and specialized operations such as the Centralized Insolvency Operation, Private Collection Agency programs, Campus Examination, Field Collection, and Injured Spouse services. Task orders issued under the BPA total approximately $5.7 million across ten individual calls, with individual order values ranging from $208,636 to $812,087, each structured as firm fixed-price engagements performed in Arlington, Virginia. The work involves designing survey research methodologies, administering customer satisfaction assessments, measuring taxpayer feedback on service delivery and issue resolution, and supporting the IRS's broader customer experience improvement initiatives mandated under the Taxpayer First Act. Most task orders have completion dates aligned to June 2025 through 2026, with several contracts administratively closed out following successful delivery and acceptance of services.
Task orders
Show all 11
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract 2032H821A00001?
2032H821A00001 was awarded to Fors Marsh Group LLC by Internal Revenue Service (Department of the Treasury) on November 1, 2020.
How much is contract 2032H821A00001 worth?
Orders under 2032H821A00001 have obligated $3,659,545. Their combined current value, with exercised options, is $3,687,735. Their combined potential value, with all options, is $5,116,968. 2032H821A00001's own ceiling is $10,000,000. A single order can be worth up to $10,000,000.
How many orders have been placed under contract 2032H821A00001?
11 orders have been placed under 2032H821A00001, the latest on September 21, 2023.
Who can order from contract 2032H821A00001?
2032H821A00001 is a multiple award blanket purchase agreement. Only the awarding agency can place orders on it.
Is contract 2032H821A00001 under another contract?
Yes. 2032H821A00001 is a blanket purchase agreement under GS00F348CA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 2032H821A00001 competed?
The extent of competition for 2032H821A00001 was full and open competition. The government received 3 offers.
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