Small business/self employed (SB/SE) private collection agency (PCA) customer satisfaction survey
Ended Awarded Last action
- Contract number
- 2032H821F00087
- Awardee
-
Fors Marsh Group LLC UEI CSPNRK2TA2X3
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $271,416
Award facts
- Contract value 86% obligated
-
- $271,416.30 Current, with exercised options
- $313,968.72 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541910 Marketing Research and Public Opinion Polling
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Arlington, VA 22201, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $28,937 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $23,868 | |
| Funding Only Action | $28,864 | |
| Exercise an Option | $22,404 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $49,773 | |
| Funding Only Action | $48,323 | |
| Exercise an Option | $0 | |
| Original award | $69,248 |
Show all 13
About this award
The Internal Revenue Service awarded a Blanket Purchase Agreement (BPA) call contract to Fors Marsh Group LLC, an Arlington, Virginia-based research and consulting firm, for the Private Collection Agency Customer Satisfaction Survey program. This Small Business/Self Employed set-aside contract, valued at approximately $314K, was originally awarded on April 1, 2021, and has been extended through July 31, 2026. The survey initiative is designed to collect taxpayer feedback for the IRS's Private Debt Collection team and auditors, supporting the agency's customer experience improvement efforts. Under this Firm Fixed Price contract, Fors Marsh Group will continue to administer and analyze customer satisfaction surveys that inform the IRS's debt collection operations.
Fors Marsh Group is a certified B Corporation specializing in research, market research, strategic communications, program evaluation, and customer experience solutions. The company maintains a robust federal contracting portfolio, including significant vehicles such as a $2.3 billion Human Capital and Training Solutions (HCaTS) Unrestricted contract with the General Services Administration and a $100 million Blanket Purchase Agreement with the Consumer Financial Protection Board. This IRS engagement aligns with the firm's established expertise in conducting survey research and customer experience assessments across multiple federal agencies, including the Centers for Disease Control and Prevention, National Institutes of Health, and Defense Human Resources Activity.
Quick answers
Who was awarded contract 2032H821F00087?
2032H821F00087 was awarded to Fors Marsh Group LLC by Internal Revenue Service (Department of the Treasury) on April 1, 2021.
How much is contract 2032H821F00087 worth?
The government has obligated $271,416 on 2032H821F00087. Its potential value, with all options, is $313,969.
Is contract 2032H821F00087 an order under another contract?
Yes. 2032H821F00087 is a BPA call under GS00F348CA-2032H821A00001, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 2032H821F00087 competed?
The extent of competition for 2032H821F00087 was full and open competition. The government received 3 offers.
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