Small business/ self employed (SB/SE) field examination customer satisfaction survey

Ended Awarded Last action

Contract number
2032H821F00149
Awardee
Awarding agency
Obligated
$208,636

Award facts

Contract value 100% obligated
$208,636.43 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Competition
Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Arlington, VA 22201, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Close Out P00013 $0
Other Administrative Action P00012 · Internal revenue service, small business/self employed field examination customer satisfaction surveys -$50,871
Terminate for Convenience P00011 · The scope of these surveys will include the appropriate survey research design methods and tools to measure customer satisfaction and the taxpayer experience… $0
Funding Only Action P00010 $35,287
Other Administrative Action P00009 · Field examination surveys: the scope of these surveys will include the appropriate survey research design methods and tools to measure customer satisfaction and… $0
Exercise an Option P00008 · This task order is for small-business self-employed field examination's customer satisfaction (csat) surveys, which measures external customer satisfaction with… $29,105
Funding Only Action P00007 $30,005
Exercise an Option P00006 $23,290
Other Administrative Action P00005 $0
Exercise an Option P00004 $51,743
Funding Only Action P00003 $50,235
Exercise an Option P00002 $0
Other Administrative Action P00001 · SB/SE field examination customer satisfaction survey $0
Original award $39,843
Show all 14

About this award

The Internal Revenue Service (IRS) awarded a BPA Call contract to Fors Marsh Group LLC for Small Business/Self Employed Field Examination Customer Satisfaction Surveys. This firm fixed-price contract, awarded on June 25, 2021, carries a ceiling value of $208,636.43 and is being administratively closed out as of June 16, 2025. The work is performed in Arlington, Virginia, and falls under the Customer Experience major program code. Fors Marsh Group LLC, a certified B Corporation and research consulting firm headquartered in Arlington, specializes in customer experience solutions, market research, and program evaluation services for federal agencies.

This contract was awarded through the General Services Administration's Multiple Award Schedule (MAS), which enables streamlined procurement across federal agencies. Fors Marsh Group holds significant federal contracting vehicles including a $2.3 billion Human Capital and Training Solutions (HCaTS) Unrestricted contract with the GSA and a $100 million Blanket Purchase Agreement with the Consumer Financial Protection Bureau, positioning the firm as an established provider of research and analytical services to the federal government. The IRS engagement reflects the agency's commitment to gathering customer feedback on its Small Business/Self Employed division's field examination processes, supporting the IRS's broader customer experience improvement initiatives.

Quick answers

Who was awarded contract 2032H821F00149?

2032H821F00149 was awarded to Fors Marsh Group LLC by Internal Revenue Service (Department of the Treasury) on June 25, 2021.

How much is contract 2032H821F00149 worth?

The government has obligated $208,636 on 2032H821F00149.

Is contract 2032H821F00149 an order under another contract?

Yes. 2032H821F00149 is a BPA call under GS00F348CA-2032H821A00001, a blanket purchase agreement, on Multiple Award Schedule (MAS).

Was contract 2032H821F00149 competed?

The extent of competition for 2032H821F00149 was full and open competition. The government received 3 offers.

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