Small business/self employed (SB/SE) field specialty customer satisfaction surveys
Ended Awarded Last action
- Contract number
- 2032H821F00153
- Awardee
-
Fors Marsh Group LLC UEI CSPNRK2TA2X3
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $218,245
Award facts
- Contract value 32% obligated
-
- $218,244.89 Current, with exercised options
- $692,559.15 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541910 Marketing Research and Public Opinion Polling
- Competition
- Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Arlington, VA 22201, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | -$44,838 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Terminate for Convenience | $0 | |
| Funding Only Action | $30,428 | |
| Exercise an Option | $25,098 | |
| Funding Only Action | $26,968 | |
| Exercise an Option | $20,933 | |
| Funding Only Action | $9,106 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $46,505 | |
| Funding Only Action | $23,564 | |
| Funding Only Action | $45,150 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Original award | $35,331 |
Show all 16
About this award
The Internal Revenue Service awarded a $692,559.15 Firm Fixed Price Blanket Purchase Agreement Call to Fors Marsh Group LLC for Small Business/Self Employed (SB/SE) Field Specialty Customer Satisfaction Surveys. The contract, awarded July 1, 2021 with an ultimate completion date of June 16, 2025, is focused on examining and improving the IRS's current Customer Satisfaction (CSAT) program. Specifically, the work encompasses evaluation of five transactional field surveys covering Field Collection, Field Examination, Employment Tax, and Estate & Gift Tax operations. This customer experience initiative falls under the IRS's broader Customer Experience program and will be performed in Arlington, Virginia, where Fors Marsh Group is headquartered.
Fors Marsh Group LLC is a certified B Corporation specializing in research, market research, strategic communications, program evaluation, and customer experience solutions for federal agencies. The company brings substantial relevant experience to this engagement, having secured multiple significant federal contract vehicles including a $2.3 billion Human Capital and Training Solutions (HCaTS) Unrestricted contract with the General Services Administration and a $100 million Blanket Purchase Agreement with the Consumer Financial Protection Bureau. The contractor's extensive portfolio of customer experience assessments, survey research, and analytical support services across federal agencies positions it well to deliver comprehensive evaluation and recommendations for enhancing the IRS's field specialty customer satisfaction measurement capabilities.
Quick answers
Who was awarded contract 2032H821F00153?
2032H821F00153 was awarded to Fors Marsh Group LLC by Internal Revenue Service (Department of the Treasury) on July 1, 2021.
How much is contract 2032H821F00153 worth?
The government has obligated $218,245 on 2032H821F00153. Its potential value, with all options, is $692,559.
Is contract 2032H821F00153 an order under another contract?
Yes. 2032H821F00153 is a BPA call under GS00F348CA-2032H821A00001, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 2032H821F00153 competed?
The extent of competition for 2032H821F00153 was full and open competition. The government received 2 offers.
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