Xerox Corp

Xerox Corp's Customer Care Operations Division, doing business as Xerox, operates as a prime contractor delivering copier, printer, and multifunction device (MFD) maintenance, lease, and managed-services solutions to federal civilian agencies, primarily the Drug Enforcement Administration and the Department of Justice. The company competes as a large business across all procurements with no set-aside designations. Xerox Corp is a subsidiary of Xerox Holdings Corporation, headquartered in Norwalk, Connecticut, with the Customer Care Operations Division based in Coppell, Texas.

Xerox's federal capability portfolio centers squarely on document management equipment and support. Representative work includes a $288.3 thousand annual blanket purchase agreement call with the Drug Enforcement Administration (BPA 15DDHQ21A00000009) for monthly maintenance, inspections, repairs, consumable supplies, and software support for copiers and multifunction devices at DEA facilities nationwide; a $213.4 thousand BPA call from the Department of Justice Civil Division for a Xerox VersaLink Press 280 multifunction device supporting the Camp Lejeune PACT Act program; and a $1.25 million purchase order from the Department of the Army at Fort Knox for monthly maintenance, inspections, repairs, and consumable supplies for copiers and multifunction devices. Across its portfolio, Xerox also delivers DocuShare software license renewals (NASA Glenn Research Center, $14 thousand; NASA Shared Services Center, $112.9 thousand) and equipment leases to agencies including the Smithsonian Institution, Federal Correctional Institution Manchester, and the Coast Guard.

Customer concentration is dominated by law enforcement and defense agencies. The Drug Enforcement Administration accounts for 153 awards (combined potential value $2.5 million) and the Defense Logistics Agency Document Services command 68 awards ($3.6 million combined potential value). The Department of Agriculture Forest Service R6-Pacific Northwest Region, Department of Homeland Security Coast Guard, and Department of the Navy round out the top five by award count, together representing about 28% of all awards. The top customers by potential-value ranking diverges slightly: Defense Logistics Agency leads on dollars ($3.6 million across 68 awards), followed by DEA ($2.5 million across 153 awards), then the Department of the Army ($2.1 million across 21 awards), United States Marine Corps ($2.1 million across 25 awards), and Army Training and Doctrine Command ($1.9 million across 23 awards).

Xerox's federal footprint sits primarily on single-award and multiple-award blanket purchase agreements and one indefinite delivery idiq vehicle. The Army Copy Print and Scan IDIQ anchors the portfolio with 135 task orders carrying $39.4 million in combined potential value, followed by the DEA BPA 15DDHQ21A00000009 with 79 task orders ($2.6 million combined potential value), Basic Ordering Agreement N0060081DF864 with 35 task orders, BPA FE08B038 with 10 task orders ($2 thousand combined potential value), and Federal Supply Schedule GS26F1001B with 9 task orders.

Activity has grown modestly year over year—16 awards in 2022 to 28 in 2025—reflecting steady demand for equipment maintenance across the federal footprint. The source reports 14 awards with ultimate completion dates in the next twenty-four months carrying combined potential value of $467 thousand, representing manageable recompete exposure relative to the broader portfolio. Across category concentration, the portfolio splits between Office Machinery and Equipment Rental and Leasing (263 awards), Computer and Office Machine Repair and Maintenance (258 awards), and Photographic and Photocopying Equipment Manufacturing (146 awards). Primary PSC concentration sits in Maintenance/Repair/Rebuild of Office Machines (253 awards) and Lease or Rental of Office Machines (179 awards). Xerox does not appear to subcontract; its 1,273 awards in the source data are 100% prime, with no sub-award activity reported. The vendor's federal footprint is purely equipment-centric—no IT services, cloud engineering, or labor-intensive professional services—and its competitiveness rests entirely on equipment availability, pricing, and maintenance-delivery reliability in traditional office automation.