Xerox Corp

Xerox Corp's Customer Care Operations Division (doing business as Xerox) is a large-business prime contractor based in Coppell, Texas, that delivers copier, printer, and multifunction device maintenance, leasing, and document management solutions to federal civilian and defense agencies without set-aside restrictions. The division is a subsidiary of Xerox Corporation, which is itself a subsidiary of Xerox Holdings Corporation; Xerox competes across its entire federal footprint as an unrestricted large business, appearing in only two small-business set-aside awards across 1,272 total prime contracts spanning 1981 to September 2026.

Customer concentration sits heavily with the Department of Justice Drug Enforcement Administration, which accounts for 152 awards valued at $2.3 million combined potential value and anchors Xerox's largest recurring vehicle—a five-year blanket purchase agreement (15DDHQ21A00000009) established in March 2021 that authorizes task orders for monthly maintenance, inspections, repairs, consumable supplies, and software support for copiers, printers, and multifunction devices at DEA facilities nationwide and in Puerto Rico. The Defense Logistics Agency Document Services ranks second by dollar value at $3.6 million across 68 awards. The Department of the Army, United States Marine Corps, and Army Training and Doctrine Command round out the top five by potential value, each in the $1.9 million to $2.1 million range. Within this top-five customer set, the DEA dominates by award count while Defense Logistics Agency leads by dollars, reflecting the DEA's model of issuing numerous smaller task orders against the master BPA while DLA places fewer, larger orders.

Xerox's vehicle position is anchored by the Army Copy Print and Scan IDIQ, which carries 135 task orders and $39.4 million in combined potential value—by far the largest vehicle in the source footprint. The DEA BPA (15DDHQ21A00000009) contributes 79 task orders at $2.6 million. Additional vehicles include Basic Ordering Agreement N0060081DF864 (35 task orders), BPA FE08B038 (10 task orders, $2 thousand), and GSA Federal Supply Schedule GS26F1001B (9 task orders). Across these vehicles, Xerox competes on pricing and past performance within unrestricted full-and-open competition; the vendor does not leverage set-aside vehicles to build its federal footprint.

Representative recent work spans copier maintenance at the Department of Justice Civil Division ($213 thousand VersaLink device for Camp Lejeune PACT Act program, awarded September 2025; $75.4 thousand and $76.96 thousand for C8070/C8055 multifunction device maintenance, awarded March and May 2024), monthly maintenance and supplies on 46 and 49 multifunction devices ($40.2 thousand and $76.96 thousand, awarded May and March 2025 respectively), DEA task orders ranging from under $500 for equipment inspections to $288.3 thousand for annual comprehensive document managed services, equipment inspections, and software support (awarded May 2024), a five-year Coast Guard lease of Xerox equipment ($23.2 thousand, awarded April 2025), and DocuShare software renewals for NASA ($112.9 thousand, awarded November 2021). The broader portfolio includes copier purchases and maintenance for the Federal Correctional Institution Manchester, the Smithsonian Institution, the Department of Veterans Affairs, the Census Bureau, NOAA, and the Occupational Safety and Health Review Commission.

Activity trajectory shows growth in the past five years—16 awards in 2022 to 28 in 2025, with 11 awards recorded in 2026 year-to-date (through September 30). Recompete exposure in the next twenty-four months totals 24 awards with combined potential value of $596 thousand, representing modest near-term turnover risk. The vendor's award portfolio is weighted heavily toward maintenance and rental of office equipment—the top two NAICS categories account for 263 and 258 awards respectively—and maintenance/repair of office machines dominates the PSC framing at 253 awards. Lease or rental of office equipment comprises 179 awards. This concentration in maintenance and leasing, not equipment sales, is the operational core of Xerox's federal business model.

Xerox does not appear as a subcontractor in the source data; all 1,272 awards position Xerox as the prime contractor. The vendor holds no visible teaming relationships with other primes in the award history provided. The division's capability footprint is entirely concrete and tangible—copiers, printers, multifunction devices, lease arrangements, monthly maintenance, consumable supplies, software support, and equipment inspections—grounded in decades of federal work with civilian agencies and defense components that require reliable document processing at scale across distributed locations.