Tactis, LLC

Tactis, LLC, a SBA Certified HUBZone small business headquartered in College Park, Maryland, operates as a prime contractor delivering digital marketing, website operations, communications, and contact center services to federal agencies on GSA Schedules, single-award IDIQs, and HUBZone and Total Small Business set-aside vehicles. The firm competes across both set-aside and full-and-open categories, with roughly 38% of recent awards carrying HUBZone set-asides and the remainder split between Total Small Business and unrestricted competition.

Tactis structures work around four concrete capability areas: website development, hosting, and operations (including DRUPAL support and migration); digital marketing and paid media execution; marketing communications and brand strategy; and contact center operations at scale. Representative prime awards illustrate the scope: a $33 million delivery order from the Department of Health and Human Services National Institutes of Health for call center services supporting the participants and researchers' workbench (ultimate completion September 2029); a $450,052 delivery order from the US Election Assistance Commission for VOTE.GOV and EAC.GOV website hosting and maintenance through September 2030; a $1.4 million HUBZone set-aside delivery order from the Drug Enforcement Administration for DEA.GOV operations and maintenance through December 2027; and a $50 million single-award IDIQ from the Department of Justice Bureau of Prisons for digital marketing (through September 2025, with four delivery orders issued totaling $795,111). GSA labor rates span customer service representatives at $35.49 per hour (high school education, no experience required) through a Director of Digital Services role at $252.92 per hour (bachelor's degree, two years' experience), reflecting a service portfolio ranging from entry-level contact center staffing to senior digital strategy leadership. No security-cleared labor categories are offered.

Customer concentration is acute and dollars-forward. The Department of Health and Human Services National Institutes of Health (via the Office of Logistics and Acquisition Operations) anchors the top-potential-value position at $51.1 million across two awards—a $33 million call center delivery order and an $18 million prior-generation call center award (ultimate completion September 2024). The Department of Justice Bureau of Prisons ranks second at $50.8 million across five awards, followed by GSA Federal Acquisition Service at $27.2 million across 14 awards. These three customers represent 98% of combined potential value. By award count, GSA leads with 14 awards but carries only $27.2 million; the US Election Assistance Commission places five awards totaling $1.2 million. The divergence signals two distinct market positions: small, ongoing tactical marketing and website work under GSA vehicles (spanning media planning, auctions program advertising, fleet marketing), and large, multi-year call center and website hosting contracts with HHS and DOJ.

Tactis holds five parent vehicles. Two OASIS+ IDIQs (HUBZone and Total Small Business set-asides, both awarded December 2024/September 2024 through September/December 2029) carry placeholder ceilings with no specified dollar limit and enable task-order competition across seven functional domains (Management and Advisory, Technical and Engineering, Research and Development, Intelligence Services, Environmental Services, Facilities, and Logistics). A $50 million single-award IDIQ with DOJ Bureau of Prisons (through September 2025) has generated four delivery orders. A $15 million single-award GSA Federal Acquisition Service marketing IDIQ (awarded March 2022, closing May 2025) has issued ten task orders. A June 2026 Blanket Purchase Agreement with the Office of the Inspector General for website hosting and support services carries a $512,548 ceiling through June 2031. The Multiple Award Schedule itself functions as a parent vehicle for ten task orders valued at $78.9 million combined, underscoring Tactis' reliance on GSA's standard contracting infrastructure.

Activity peaked in 2022 with 15 awards but has declined to three or four annually in 2023–2026. Combined potential value sits at $158.1 million against $27.5 million obligated (17% execution rate), indicating substantial ceiling headroom but also unspent authority. Five awards with ultimate completion dates in the next twenty-four months carry $1.6 million combined potential value, creating modest recompete exposure—primarily the GSA $15 million IDIQ closing May 2025 and scattered small website and marketing delivery orders.

Across SCI-reportable service contracts (a subset covering awards above $150,000 and excluding goods, micro-purchases, and classified work), Tactis invoiced $18.3 million in federal service revenue over FY2022–FY2024: $4.5 million in FY2022 across 134 FTEs, $6.6 million in FY2023 across 65.6 FTEs, and $7.2 million in FY2024 across 72.6 FTEs. The FTE spike in 2022 reflects assignment to large contact-center efforts; the 2023–2024 figures suggest either workforce rationalization or task-order churn within the same workload bands. On SCI-reportable prime contracts, government-paid hourly rates median around $118.30 per hour, with the tenth percentile at $31.34 per hour and the ninetieth percentile at $367.80 per hour, consistent with a mixed-skill portfolio spanning administrative and contact-center labor through senior digital and marketing roles. Across SCI prime contracts, subcontractors account for an average 7% of total contractor hours; Tactis reported seven named subcontractors in FY2024 but operates predominantly as a direct-delivery prime, building its own labor teams rather than outsourcing work.

Tactis operates entirely as a prime contractor—34 awards (100%) carry prime responsibility, with no documented subcontractor role in the source data. The firm does not appear as a sub on any captured awards, indicating a vertical posture focused on prime competition rather than feeder-to-larger-primes strategy. This prime-only profile, combined with HUBZone certification and GSA Schedule seat, positions Tactis to pursue incremental growth through GSA vehicles and set-aside task orders rather than scale-through-teaming models.

MissionSide a HUBZone certified vendor providing omni-channel citizen experience strategy, planning, implementation and operations. Capabilities include comprehensive citizen engagement, self-service, and channel strategy development; web, mobile and social digital product user experience, visual design, and engineering; content strategy development and implementation; ongoing channel business process outsourcing and maintenance such as tier 1-n customer service support, creative and technical content development, and social media community management.