Avaya Federal Solutions, Inc.

Avaya Federal Solutions, Inc., a manufacturer of Voice over Internet Protocol (VoIP) telephony systems and unified communications infrastructure, operates as a large-business prime contractor delivering telecommunications equipment, software, installation, and maintenance services to federal agencies across full-and-open competition without set-aside designations. The company is a subsidiary of Avaya Inc., a global communications technology provider headquartered in Raleigh, North Carolina, with federal operations based in Springfield, Virginia.

Avaya Federal Solutions competes almost entirely as a prime contractor (100% of recent awards), with customer concentration heavily skewed toward the Department of Homeland Security. Customs and Border Protection leads by a significant margin—431 awards worth $104.8 million combined potential value—followed by Immigration and Customs Enforcement at 149 awards and $36.5 million. The US Secret Service (55 awards, $50 million), the Department of Justice FBI (15 awards, $19.1 million), and the Department of the Interior (31 awards, $11.9 million) round out the top five. These five agencies account for 55% of award count across the portfolio, yet the revenue concentration is tighter: CBP alone represents roughly 16% of combined potential value across all 1,328 awards.

The portfolio is dominated by small-dollar delivery orders and BPA calls issued under the GSA Multiple Award Schedule (MAS), the vehicle underlying 1,266 of the vendor's task orders worth $385.6 million combined potential value. IT Schedule 70 accounts for 298 additional task orders worth $57.7 million. Avaya Federal Solutions also holds three single-award Blanket Purchase Agreements with Immigration and Customs Enforcement, each valued between $4.7 million and $6.6 million through March 2030, for the supply of VoIP phones, software, installation, and product training services. These three ICE BPAs represent the largest individual vehicles in the footprint and signal sustained, multi-year engagement with a strategic customer.

The work itself clusters in telecommunications and communications equipment procurement. The top two PSC codes—Telephone and Telegraph Equipment (391 awards) and IT and Telecom Network Analog Voice Products (111 awards)—capture the core offering: IP telephony systems, media gateways, VoIP phones, conferencing solutions, call center technologies, and related maintenance and support services. Typical task orders range from $10,000 to $450,000, with delivery orders accounting for the bulk of the count. Recent representative awards include a $16.2 million delivery order from Defense Finance and Accounting Service for Private Branch Exchange communications server maintenance across DFAS (April 2026, MAS vehicle, through March 2031); a $4.29 million delivery order from Defense Health Agency for Avaya telephone maintenance services at Portsmouth, Virginia (September 2023, through September 2028); and a $3.38 million delivery order from the FBI's Criminal Justice Information Services Division for operations and maintenance of the Division's Enterprise Technical Infrastructure Services (September 2024, MAS, through March 2026). The majority of awards, however, are smaller CBP delivery orders for telephone system installations, upgrades, and expansions at ports of entry, airports, and border patrol stations nationwide.

Activity has remained relatively stable year over year: 62 awards in 2022, 70 in 2023, 65 in 2024, and 72 in 2025; only 11 awards appear in the 2026 data slice (through mid-June). Fifty awards with completion dates in the next twenty-four months carry combined potential value of $13.7 million—a modest recompete cliff that reflects the vendor's heavy reliance on rolling small task orders rather than large, long-term vehicles. The exception is the three ICE BPAs, which extend through March 2030 and provide multi-year revenue visibility.

Service Contract Inventory data (FY2022–FY2024) shows limited depth: Avaya Federal Solutions reported $1.7 million in invoiced revenue across 18 SCI-reportable records (12 prime, 6 sub-named). Prime invoicing grew from $718 thousand in FY2023 to $945 thousand in FY2024, with FTE delivery scaling from 1.6 to 2.2. Government-paid hourly rates on SCI prime contracts ranged from a floor of $0.00/hr (likely administrative records) to a 90th-percentile ceiling of $393.82/hr, with median around $201.16/hr. The vendor engaged subcontractors for an average 2% share of hours across prime contracts and named only one subcontractor in SCI records, indicating that Avaya Federal Solutions delivers most work with its own labor. SCI is a partial view: these figures exclude goods, most micro-purchases, and the majority of Avaya Federal Solutions' federal footprint, which is dominated by equipment procurement rather than reportable service contracts.

The vendor's GSA labor portfolio spans 18 categories priced between $112.16/hr and $265.99/hr, covering implementation services instructors, contact center and call center consultants, communications and applications solutions architects, and strategic communications roles. All positions require bachelor's degrees or technical certifications and 5–7 years of experience; none carry security clearance requirements, consistent with the vendor's civilian agency and DHS customer base.

Avaya Federal Solutions operates as a manufacturer and reseller of Avaya-branded communications equipment through authorized reseller arrangements. Subcontract footprint is minimal: three named subcontracts appear in the recent award data, all as labor or implementation support to primes including Vigor Marine, Huntington Ingalls, and Atlantic Diving Supply on Department of Navy ship overhaul work. The vendor's federal strategy is rooted in the GSA MAS vehicle and recurring small task orders rather than large prime contracts or teaming arrangements, positioning it as a stable but narrow supplier to DHS border security and customs operations and, to a lesser extent, defense telecommunications modernization initiatives.