Water Softeners Service Maintenance

The City of Austin is requesting bids on installation, maintenance, and repair services for commercial water softener systems utilized by Austin Water under IFB 2200 DCG1037 REBID, with proposals due September 15, 2026. No local-vendor set-aside applies; however, optional Local Business Preference and Small Business Preference programs are available to qualifying offerors with headquarters in the Austin-Round Rock-San Marcos Metropolitan Statistical Area (Bastrop, Caldwell, Hays, Travis, and Williamson counties) or SBA-certified small business status, respectively.

Offerors must demonstrate a minimum of five years of continuous experience providing installation, maintenance, and repair services for commercial water softener systems comparable to Kinetico Commercial Plus Series 216 or equivalent systems. Contractors must be authorized service providers for the equipment manufacturer or provide evidence that technicians have received manufacturer-specific training. All personnel must possess required licenses and industry certifications applicable to the services performed and be qualified in commercial water treatment equipment servicing.

The pricing structure comprises four categories: Category 1 covers annual preventive maintenance (estimated 5 units annually); Category 2 addresses common repairs including control valve rebuild, brine system repairs, drain line work, and resin replacement (estimated 1 unit each annually); Category 3 establishes hourly labor rates for business-hours repair (estimated 40 hours annually) and emergency after-hours and weekend services (estimated 8 hours annually); and Category 4 provides material pricing with an estimated annual spending of $5,000 and a maximum 20 percent markup on costs. All pricing must be all-inclusive of fees, administrative costs, overhead, and delivery to Austin, Texas; no separate charges are permitted. Delivery terms are FOB destination, prepaid.

Offerors must submit at least three verifiable references from customers served within the past five years, a completed Offer and Acceptance form with mandatory certifications addressing debarment, wage theft compliance, Israel and country-of-origin boycott prohibitions, and non-discrimination policies, proof of Worker's Compensation and Employers' Liability Insurance with limits of $100,000 bodily injury per accident and $500,000 by disease, Commercial General Liability Insurance with $500,000 per occurrence limits, and Business Automobile Liability Insurance with $500,000 combined single limits. MBE/WBE subcontracting goals do not apply due to insufficient subcontracting opportunities; however, use of certified small business subcontractors is encouraged where feasible. All awarded contractors must complete City of Austin Wage Theft Training within 30 days of contract award. The Procurement Specialist is Diego Cruz-Garcia.