IFB_2200_DCG1037REBID_ATT_7_v1.docx

This is a Scope of Work Response submittal document for a water softener service maintenance contract with the City of Austin, Texas. The City seeks a contractor experienced in installation, maintenance, and repair services for commercial water softener systems, specifically equipment comparable to the Kinetico Commercial Plus Series 216 or equivalent commercial-grade systems utilized by Austin Water. The submittal document outlines mandatory qualification requirements that contractors must address in their bid responses to be considered responsive.

Contractors must demonstrate a minimum of five years of continuous experience immediately preceding the solicitation date providing installation, maintenance, and repair services for comparable commercial water softener systems, verified through offeror references. Additionally, contractors must be authorized service providers for the equipment manufacturer or provide evidence that their technicians have received manufacturer-specific training, with the City reserving the right to request documentation verifying such authorization or training. All personnel performing work under the contract must be qualified and experienced in servicing commercial water treatment equipment and possess all required licenses and industry certifications applicable to the services performed. Contractors are required to provide documentation verifying personnel qualifications within five business days upon City request, with acceptable documentation including manufacturer authorization letters, training certificates, professional licenses, industry certifications, or references from similar projects completed within the past five years.