Volunteer and Guest Services Management
Open State & local contract opportunity Posted
- Solicitation number
- RFP 26-0367
- State
- Arizona
- Responses due
Opportunity facts
- Jurisdictions
- NIGP codes
- UNSPSC codes
- 78100000 Mail and cargo transport
- 82110000 Writing and translations
- 80150000 Trade policy and services
- 72154063 Stopple or line stopping service
- 70140000 Crop production and management and protection
- 80100000 Management advisory services
- 81140000 Manufacturing technologies
- 78120000 Material packing and handling
- 81120000 Economics
- 90140000 Commercial sports
Show all 32
- 93170000 Trade policy and regulation
- 72121600 Offshore wind farm service
- 72121601 Offshore wind farm development and project management
- 72121605 Offshore wind farm operation, maintenance and service
- 72121606 Offshore wind farm decommissioning
- 70100000 Fisheries and aquaculture
- 70160000 Wildlife and flora
- 70120000 Livestock services
- 85150000 Food and nutrition services
- 83000000 Public Utilities and Public Sector Related Services
- 73130000 Food and beverage industries
- 78140000 Transport services
- 90120000 Travel facilitation
- 72121602 Offshore wind farm environmental survey
- 80161510 Serious accident prevention and management services
- 90000000 Travel and Food and Lodging and Entertainment Services
- 73140000 Fibers and textiles and fabric industries
- 71100000 Mining services
- 93150000 Public administration and finance services
- 72121603 Offshore wind farm geotechnical survey
- 72121604 Offshore wind farm installation and commissioning
- 72154062 Hot tapping service
- Point of contact
-
- Michael Soto III michael.soto@phoenix.gov
Opportunity details come from procurement.opengov.com. Updated .
About this opportunity
The City of Phoenix Aviation Department is requesting proposals for Volunteer and Guest Services Management at Phoenix Sky Harbor International Airport, with proposals due December 2, 2026 at 3:00 p.m., and a non-mandatory pre-offer conference on October 20, 2026 at 10:00 a.m.
The contractor will manage the Navigator Volunteer Program (450+ volunteers across multiple categories including Customer Service Navigators, Navigator Chaplains, Navigator Buddies with therapy dogs, and Teen Navigators), guest services, Employee Connection Center, Compassion Corner services, and stranded passenger assistance across Terminal 3 and Terminal 4. The contractor must retain existing staff for a minimum of 90 days. Minimum qualifications require three years of experience in volunteer management or guest services within the past five years.
The contract commences on or about June 1, 2027 for a five-year term with no renewal options. The contractor must maintain a performance guarantee equal to 10% of the total annual contract amount in the form of a letter of credit, performance bond, or cash deposit, and must provide a cash deposit equal to six months of contract payments as an additional security measure. All offers must remain firm and fixed for 240 calendar days from the solicitation opening date.
The scope includes comprehensive staffing plans, customer service training protocols, quality assurance procedures, and a detailed fee schedule covering labor, supervision, materials, supplies, uniforms, badging for employees, and employee parking. Offerors must obtain approval from the Aviation Department Representative before procuring certain materials and comply with extensive federal and local nondiscrimination requirements, FAA regulations, immigration verification through E-Verify, and heat illness mitigation standards.
Evaluation criteria are methodology and approach (350 points, 35% weight) and fee schedule proposal (250 points, 25% weight), with additional scoring criteria included. Written inquiries are due October 26, 2026. The public offer opening occurs December 2, 2026 at 3:00 p.m. via remote video conference. The procurement officer is Michael Soto III; contact the City's Procurement Portal at procurement-support@opengov.com for technical support or the procurement officer for solicitation-specific questions.
Opportunity text
The City of Phoenix invites sealed offers for Volunteer and Guest Services Management.
The Effective Date of this Agreement will be upon final signature and recording by the City Clerk's department.
The Commencement Date of this Agreement will be on or about June 1, 2027, which is on or after the ordinance approved start date or the Effective Date, whichever is later.
The term of this Agreement will be for 5 years, beginning on the Commencement Date, with no options to extend.
This solicitation is available through the City's Procurement Portal. For technical support issues related to the City's Procurement Portal, Offeror may use the support bubble on the bottom right, or email procurement-support@opengov.com for any assistance. For other issues related to this solicitation please contact the procurement officer listed under Contact Information.
Notwithstanding the foregoing, this Agreement will terminate upon the earliest occurrence: by reaching the end of the term including any extensions exercised, or termination pursuant to the provisions of this Agreement.
Files
Show all 13
On GovTribe
Work this opportunity
- Track it in your pipeline
- Similar opportunities
- Ask GovTribe AI about this opportunity