Attachment_D_-_Lost_and_Found_Procedures_for_Terminal_Information_Counters.pdf
PDF 896 KB Posted
- Attached to
- Volunteer and Guest Services Management
- Solicitation number
- RFP 26-0367
- Issued by
- Maricopa County, Phoenix City, Arizona
About this file
This is a Lost and Found Procedures document for Terminal Information Counters at Phoenix Sky Harbor International Airport, prepared by the City of Phoenix in support of a Volunteer and Guest Services Management contract opportunity. The document establishes standardized protocols for handling property turned in to information counters, including detailed procedures for intake, storage, logging, and return of lost items. The procedures require staff to complete Property Tags with owner information, date, time, location found, and item descriptions; store items in locked cabinets with keys provided at each counter; log all information electronically on SharePoint; and arrange Terminal Operations pickup for items too large to store. For large items requiring immediate storage solutions, staff must contact Terminal Operations immediately. The contract opportunity itself is a five-year agreement with a commencement date on or about June 1, 2027, with no renewal options and is available through the City's Procurement Portal.
The document specifies that property returns require positive ownership verification through detailed item descriptions and valid photo identification from claimants before release. Staff must document the owner's name, complete address, unexpired ID information, phone number, and obtain signatures on the property tag's "Returned to Owner" side. At shift end, unclaimed items must be retrieved through the communication center via Landside Operations Assistants, with notification required 30 minutes prior to staff departure. No pricing information, set-asides, funding sources, or cost details are provided in this procedural attachment. The document represents operational guidance rather than financial or contract terms and serves as Attachment D to the broader solicitation materials.
View the file
Other files
Show all 12
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Lost and Found Procedures for Terminal Information Counters
1. Property Turned-in to Information Counter
*If a Navigator is working, please contact your coordinator to assist, or call 602-273-4017*
a. Fill out a Property Tag with appropriate information – on the side labeled “Police Department
ID Tag” in these sections:
i. Name of Owner (if available from the property)
ii. Date and Time
iii. Location Found – or turned-in (i.e. T3 gate F4 bathroom, or T4 Lvl 3 West Info, etc.)
iv. In the Remarks section – Item w/ brief description (brand, color, fabric, contents, name, etc.)
v. Lower-right corner, box below the Remarks – please initial and date the tag
vi. If identifying information exists, call Comm Center in attempt to page the customer, OR if the customer’s phone # is available, call them directly.
vii. Tie or tape the property tag to the lost item
b. Store property in a locked cabinet or drawer. Keys are provided to each Information counter for all storage areas
i. If items are too large to be stored (i.e. large suitcase or bag) you must call Terminal Operations (TOps) immediately for item pick-up
c. Fill-out electronic log on SharePoint with all obtainable information – (call a supervisor at 602- 273-4017 for this portion) https://cityofphoenix.sharepoint.com/sites/avn/SkyHarborGuide/Lists/Lost%20And%20Found% 20Log/AllItems.aspx
d. Hold item(s) for TOps night shift pick-up. If a staff-member notices that property has not been retrieved, contact Top s to recover any items left behind.
ATTACHMENT D
https://cityofphoenix.sharepoint.com/sites/avn/SkyHarborGuide/Lists/Lost%20And%20Found%20Log/AllItems.aspx https://cityofphoenix.sharepoint.com/sites/avn/SkyHarborGuide/Lists/Lost%20And%20Found%20Log/AllItems.aspx
2. Returning Property to Owner
*If a Navigator is working, please contact your coordinator to assist, or call 602-273-4017*
a. DO NOT provide information on item(s), customers must describe the item(s) to you.
Confirm ownership through a detailed description (brand, color, features, call logs, contact names, cell/computer password or background pictures, etc.).
b. All owners of the lost property must have a valid photo identification (not expired) when picking up found item(s). (ID/DL, passport, SIDA Badge, Military ID, Naturalization card)
c. Once positive ownership is verified, please enter the following information on the property tag, side labeled “RETURNED TO OWNER”:
i. Owner’s Name (Customer’s full name)
ii. Owner’s Address (Complete/full address)
iii. Owner’s DL# or other ID info - Unexpired Picture ID information (ID/DL #, Passport# etc.)
iv. Cell – Complete Phone Number (International code, if applicable)
v. Released by: - your name, location, date/time (i.e. John Smith – T4 Lvl 3, West Info.
1/30/25 11:15am)
vi. Remarks (if applicable) – additional information pertinent to the property (i.e. property released to parent of minor child… owner said the property was damaged and wants to file a claim, etc.)
vii. Obtain the owner’s signature at the bottom
3. RCC Property pickup
a. Contact the communication center to have property picked up by a Landside Operations Assistant (OA)
b. If property is left at the information counter at the end of shift, contact the communication center 30 minutes before leaving
File details come from the government source that posted it. Updated .