Vehicle Locksmith Services

The City of Phoenix Public Works Department, Fleet Service Division, is soliciting sealed offers under RFQ-27-FSD-0451-2 for vehicle locksmith services, with written inquiries due October 29, 2026 and offers due November 11, 2026 at 11:00 a.m. through the City's electronic Procurement Portal. No set-asides are designated. The solicitation carries no stated contract value, and the Disadvantaged Business Enterprise - Neutral (DBE-N) program requires contractors to track small business participation, demonstrate good faith outreach, and file annual Small Business Participation Plans.

Scope covers vehicle lockouts, key duplication, ignition switch and tumbler replacement, and reprogramming of OEM and aftermarket electronic keyless entry and security systems, with possible re-keying of utility toolbox and storage bin locks. Contractors must be established locksmith businesses with at least five consecutive years in operation, hold active Vehicle Security Professional registration with the National Automotive Service Task Force (NASTF), and employ personnel with at least two years of locksmith service experience. Contract workers requiring facility access or sensitive information must pass standard-risk background screening. Labor and replacement parts carry a warranty for the greater of the OEM warranty period or twelve months from acceptance.

Service levels require response to calls within two business hours, Monday through Friday, 6:00 a.m. to 5:00 p.m. Phoenix time, and written estimates before work begins. The RFQ places work at multiple City facilities throughout the Phoenix metropolitan area. Aviation Department supplemental terms reference Phoenix Sky Harbor, Deer Valley, and Goodyear airports and impose a Sensitive Security Information acknowledgement under 49 C.F.R. Parts 15 and 1520, a heat safety plan for outdoor workers, E-Verify participation, FAA rules for unmanned aircraft operations, and airspace height restrictions.

The initial term is three years from on or about December 1, 2026, with two one-year extensions exercisable at the City's sole discretion. Prices are firm and fixed for the first year, and annual increases are permitted on written requests submitted with 60 days' notice and supporting documentation. A pre-offer conference was scheduled for October 22, 2026.