T3151 - Workforce Development Case Management Solution

The New Jersey Department of Labor and Workforce Development, through the Department of Treasury's Division of Purchase and Property, is seeking a comprehensive Software as a Service (SaaS) Workforce Development Case Management Solution to replace its current America's One-Stop Operating System (AOSOS). The procurement, identified as Bid Solicitation #25DPP01053, requires a web-enabled solution that supports multiple workforce development programs including WIOA, Wagner-Peyser, TANF, and SNAP employment services. The solution must provide robust case management capabilities, including eligibility determination, service tracking, referral management, and comprehensive reporting across 24 One-Stop Career Centers. Key deliverables include system design, configuration, conversion, training, implementation, and maintenance activities to be completed within one year of contract award. The solicitation requires a solution that integrates with multiple state and federal systems, complies with 508 accessibility standards, and meets HIPAA regulations. Critical procurement dates include an optional pre-quote conference on October 3, 2024, electronic questions due by October 18, 2024, and quote submissions due by February 28, 2025, at 2:00 PM Eastern Time.

The procurement includes a set-aside for subcontracting opportunities specifically designated for Small Business Enterprises (SBE) or Disabled Veteran-Owned Businesses (DVOB). The state intends to award to a single bidder capable of meeting all comprehensive requirements, with pricing structured to include one-time deliverable costs, seven years of annual recurring costs, and optional add-on modules. The current AOSOS system, which has been operational since 2001 with an Oracle database infrastructure, will serve as the baseline for integration and functionality requirements. While no specific incumbent vendor is mentioned, the procurement documents indicate a complex existing technology ecosystem with interfaces to systems like LOOPS (UI system), NJCFS (Treasury), SAGE/IGX (grants), and various federal reporting platforms. Though exact budget ranges are not explicitly stated, the price sheet includes detailed pricing categories for implementation, training, core system components, labor rates, and optional program modules, suggesting a potentially significant contract value commensurate with the system's comprehensive scope and seven-year term.