15437_Jan_27_25_solicitation_doc.pdf
PDF 15 KB Posted
- Solicitation number
- 15437
- Issued by
- Hartford County, Connecticut
About this file
This is a Request for Proposal (RFP) document issued by the Hartford Housing Authority seeking after-hours live answering services. The RFP (Solicitation Number 15437) was released on May 8, 2023, with proposals due by June 1, 2023 at 2:00 PM EDT. The service provider will handle phone calls from HACH community residents to Customer Service outside of normal business hours, including lunch hours, leave time, and holidays. The scope covers approximately 1,000 residences with 3 property managers. The vendor Q&A period runs from May 9, 2023 to May 22, 2023.
The RFP is open to all vendors and will be awarded to one contractor. The delivery terms are specified as Free On Board Destination, with vendor-specified payment terms. The solicitation includes three addenda that have been issued. While no line items are specified in the solicitation, interested vendors can contact Kim Cotharin at the Hartford Housing Authority for questions. The estimated total contract value is not disclosed in the document.
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Text version
Solicitation Number: 15437
Small Purchase Procedures 2067-23 After Hours Answering
Service
Request for Proposal (RFP)
Hartford Housing Authority
May 08, 2023 - June 01, 2023
Page:2
General Header Information
This bid has no questions defined.
15437
No. 15437 Title: Small Purchase Procedures 2067-23 After Hours Answering Service Start Date: May 08, 2023 at 9:30:00 AM EDT End Date: June 01, 2023 at 2:00:00 PM EDT Vendor Q&A Start Date: May 09, 2023 at 7:15:00 AM EDT Vendor Q&A End Date: May 22, 2023 at 3:00:00 PM EDT Estimated Total Value:
Who can respond to this bid? : All Vendors Description: The Housing Authority of the City of Hartford (the “Authority”) is issuing this Small Purchase Solicitation (“SPS”) seeking to contract with one ( “Contractor”) to provide after-hours, live, answering service(the “Answering Service”). The Answering Service is needed to cover phone calls made by HACH community residents to HACH Customer Service after normal business hours (including lunch hours, leave time, and holidays). HACH Customer Service responds to several communities which, in total comprise approximately 1,000 residences with 3 property managers.
Delivery Terms: Free On Board Destination Payment Terms: Vendor Specified Contact Information: Hartford Housing Authority
Kim Cotharin 180 John D. Wardlaw Way Hartford CT, 06103 United States Tel: 8607238435 Fax:
bids@hartfordhousing.org
Contact Details: If you have any questions, please contact:
Kim Cotharin 180 John D. Wardlaw Way Hartford CT, 06103 United States Tel: 8607238435 Fax:
bids@hartfordhousing.org
Selected Categories:
Page:3
Documents:
2067-23 After Hours Answering Service 5.4 kc.pdf
Addendum 1 2067-23 with report.pdf
Addendum form 2 2067-23 After Hours Answering Service.pdf
Addendum 3 2067-23 After Hours.pdf
Page:4
Item Specifications Solicitation has been designated as having no line items.
Page:5
File details come from the government source that posted it. Updated .