15437_Apr_28_25_solicitation_doc.pdf
PDF 15 KB Posted
- Solicitation number
- 15437
- Issued by
- Hartford County, Connecticut
About this file
This is a Small Purchase Solicitation (SPS) Request for Proposal (RFP) issued by the Housing Authority of the City of Hartford (HACH) for an after-hours answering service. The solicitation seeks a single contractor to provide live answering services to cover phone calls from HACH community residents during non-business hours, including lunch periods, leave time, and holidays. The service will support approximately 1,000 residences across multiple communities managed by 3 property managers. The solicitation was released on May 8, 2023, with proposals due by June 1, 2023, at 2:00 PM EDT, and includes a vendor Q&A period from May 9 to May 22, 2023. The contract will be awarded using small purchase procedures, with delivery terms specified as Free On Board Destination.
The solicitation is open to all vendors and does not specify a predetermined budget or estimated total contract value. Payment terms will be vendor-specified, and no specific set-asides or vendor restrictions are noted. The procurement documents include multiple addenda, suggesting potential refinements to the original requirements. Interested vendors are instructed to contact Kim Cotharin in the HACH Procurement Department at 860-723-8435 or bids@hartfordhousing.org for any questions. The contract appears to be a comprehensive service agreement without line-item specifications, indicating that vendors should provide a holistic pricing approach for the entire scope of after-hours answering services.
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Text version
Solicitation Number: 15437
Small Purchase Procedures 2067-23 After Hours Answering
Service
Request for Proposal (RFP)
Hartford Housing Authority
May 08, 2023 - June 01, 2023
Page:2
General Header Information
This bid has no questions defined.
15437
No. 15437 Title: Small Purchase Procedures 2067-23 After Hours Answering Service Start Date: May 08, 2023 at 9:30:00 AM EDT End Date: June 01, 2023 at 2:00:00 PM EDT Vendor Q&A Start Date: May 09, 2023 at 7:15:00 AM EDT Vendor Q&A End Date: May 22, 2023 at 3:00:00 PM EDT Estimated Total Value:
Who can respond to this bid? : All Vendors Description: The Housing Authority of the City of Hartford (the “Authority”) is issuing this Small Purchase Solicitation (“SPS”) seeking to contract with one ( “Contractor”) to provide after-hours, live, answering service(the “Answering Service”). The Answering Service is needed to cover phone calls made by HACH community residents to HACH Customer Service after normal business hours (including lunch hours, leave time, and holidays). HACH Customer Service responds to several communities which, in total comprise approximately 1,000 residences with 3 property managers.
Delivery Terms: Free On Board Destination Payment Terms: Vendor Specified Contact Information: Hartford Housing Authority
Kim Cotharin 180 John D. Wardlaw Way Hartford CT, 06103 United States Tel: 8607238435 Fax:
bids@hartfordhousing.org
Contact Details: If you have any questions, please contact:
Kim Cotharin 180 John D. Wardlaw Way Hartford CT, 06103 United States Tel: 8607238435 Fax:
bids@hartfordhousing.org
Selected Categories:
Page:3
Documents:
2067-23 After Hours Answering Service 5.4 kc.pdf
Addendum 1 2067-23 with report.pdf
Addendum form 2 2067-23 After Hours Answering Service.pdf
Addendum 3 2067-23 After Hours.pdf
Page:4
Item Specifications Solicitation has been designated as having no line items.
Page:5
File details come from the government source that posted it. Updated .