RFP for Animal Licensing System and Related Services

The Los Angeles County Department of Animal Care and Control (DACC) is issuing a Request for Proposals to procure a cloud-based Software as a Service (SaaS) platform designed to streamline animal licensing, registration, and renewal processes while improving compliance, animal safety, and community engagement. DACC processes approximately 138,000 licenses annually through multiple channels: 59% online, 17% by mail, 16% in person at animal care centers or through field enforcement officers, and 8% over the phone. The selected vendor must deliver a comprehensive platform that supports all four processing channels and integrates with existing county systems, along with data security and compliance capabilities, customer support across multiple channels, comprehensive reporting and analytics functionality, mobile accessibility, system performance standards, backup and disaster recovery protocols, user training and documentation, and ongoing technical support and maintenance. Key deliverables include system development, implementation, maintenance, ongoing support, service level agreements, data security and privacy protocols, and performance metrics tied to licensing processes. The RFP was posted on February 10, 2026, with a proposal due date of April 8, 2026; interested vendors must review all seven attachments to understand complete requirements, evaluation criteria, technical specifications, and contractual obligations.

The RFP documentation does not explicitly specify set-aside designations, disadvantaged enterprise restrictions, incumbent vendor information, existing technology infrastructure requiring integration, or specific award values or budget ranges within the available materials. Prospective bidders must complete all required forms specified in Appendix B, including Form 5, and submit comprehensive proposals that address technical specifications, functional requirements, system integration capabilities, vendor qualifications and experience, relevant experience with similar platforms, and technical capabilities necessary to deliver a platform capable of processing 138,000 licenses annually. All bidders should thoroughly review the complete RFP package, including the Sample Contract (Appendix A), Scope of Work (Exhibit A), Required Forms (Appendix B), Exhibits B-K, and supplementary appendices to ensure their proposals meet Los Angeles County's operational needs, system requirements, and procurement procedures for this animal licensing system modernization initiative.