Animal Licensing System and Related Services RFP Summary

This is a Request for Proposals (RFP) issued by the Los Angeles County Department of Animal Care and Control (DACC) to procure a cloud-based Software as a Service (SaaS) platform for animal licensing and control services. The requested solution must streamline animal licensing, registration, and renewal processes while improving compliance, animal safety, and community engagement. DACC processes approximately 138,000 licenses annually through multiple channels: 59% online, 17% by mail, 16% in person at animal care centers or through field enforcement officers, and 8% over the phone. The RFP includes seven attachments for comprehensive review, and interested vendors should carefully examine all supporting documentation to understand the complete scope and requirements.

The RFP document does not specify explicit pricing terms, set-aside categories, incumbent vendor information, contract award dates, or contract term and renewal options within the provided summary. Bidders are instructed to review all seven attachments included with the RFP to obtain complete information regarding evaluation criteria, technical requirements, cost proposals, contract terms, and any other salient conditions. The County anticipates this procurement will modernize its animal licensing operations and enhance service delivery across all processing channels.