4RFP202502LicensingApdxAExhibitsBK.pdf

This is an Exhibits and Appendix document for a Request for Proposals issued by the Los Angeles County Department of Animal Care and Control (DACC) for an animal licensing system and related services. The RFP seeks a cloud-based Software as a Service (SaaS) platform designed to streamline animal licensing, registration, and renewal processes while improving compliance, animal safety, and community engagement. DACC processes an average of approximately 138,000 licenses annually, with current distribution across multiple channels: 59% online, 17% by mail, 16% in person at animal care centers or through field enforcement officers, and 8% by phone. The document contains supporting exhibits and appendices that provide detailed specifications, requirements, and evaluation criteria necessary for bidders to prepare comprehensive proposals in response to the RFP.

The exhibits and appendices serve as supplementary materials that outline technical specifications, functional requirements, system integration needs, data management standards, security protocols, and other essential details for the proposed animal licensing platform. These supporting documents establish the baseline understanding of DACC's operational environment, current systems, user requirements, and performance expectations that proposers must address in their submissions. The appendices likely include information regarding system architecture requirements, data migration protocols, user training and support specifications, and any other technical or administrative prerequisites for successful contract performance and implementation of the new licensing system.