3RFP202502LicensingApdxAExhibitASOWAttach.pdf

This is a Scope of Work attachment for a Request for Proposals issued by the Los Angeles County Department of Animal Care and Control (DACC) for an animal licensing system and related services. DACC seeks to procure a cloud-based Software as a Service (SaaS) platform designed to streamline animal licensing, registration, and renewal processes while improving compliance, animal safety, and community engagement. The system must accommodate approximately 138,000 licenses processed annually, with distribution across multiple channels: 59% online, 17% by mail, 16% in person at animal care centers or through field enforcement officers, and 8% by phone. The scope of work outlines functional and technical requirements for the platform, including licensing management, payment processing, integration capabilities, reporting and analytics, user access controls, and mobile functionality. The contract term and renewal options, specific response dates, due dates, site visits, and bidder conference details are referenced in the main RFP documents and related attachments.

The document establishes technical specifications and operational requirements that the selected vendor must meet to support DACC's licensing operations. The platform must integrate with existing county systems, maintain data security and compliance standards, provide customer support across multiple channels, and generate comprehensive reporting capabilities for internal analysis and regulatory compliance. Additional requirements address system performance standards, backup and disaster recovery protocols, user training and documentation, and ongoing technical support and maintenance. Pricing terms, contract duration, renewal provisions, and funding sources are detailed in the primary RFP documentation and related exhibits. Vendors responding to this RFP should review all seven attachments to ensure comprehensive understanding of all requirements and evaluation criteria.