2RFP202502LicensingApdxASampleContract.pdf

This is a Sample Contract document for the Los Angeles County Department of Animal Care and Control (DACC) animal licensing system RFP. The contract outlines the engagement between DACC and a selected vendor to provide a cloud-based Software as a Service (SaaS) platform designed to streamline animal licensing, registration, and renewal processes. DACC processes approximately 138,000 licenses annually, with 59% handled online, 17% by mail, 8% over the phone, and 16% in person at care centers or through field enforcement officers. The platform must support these multiple processing channels while improving compliance, animal safety, and community engagement. The sample contract specifies the contractual relationship, vendor obligations, and service delivery requirements that successful bidders will be expected to fulfill.

The document establishes the standard contractual terms and conditions that will govern the relationship between DACC and the awarded vendor. Key contract elements include vendor responsibilities for system development, implementation, maintenance, and ongoing support; service level agreements; data security and privacy requirements; and performance metrics tied to the licensing processes. The sample contract serves as a template for the final agreement and reflects DACC's expectations regarding pricing structure, payment terms, liability limitations, intellectual property rights, and contract administration procedures. Prospective bidders should review this sample contract in conjunction with the RFP requirements and all seven attachments to understand the full scope of services, technical specifications, and contractual obligations before submitting their proposals.