Printing Services for Patient Billing

The University of Texas Health Science Center at San Antonio (UTHSA) is soliciting proposals for a comprehensive printing services contract for patient billing, specifically targeting monthly bill printing, mailing, and electronic delivery of statements. The procurement, identified as RFP 745-26-P08, seeks a qualified vendor to process patient billing statements generated from the EPIC electronic health record system, with an estimated volume of approximately 60,000 bills per month for the Multispecialty Research Hospital and 3,000 bills per month for the School of Dentistry. Proposers must demonstrate at least five years of experience printing and mailing healthcare-related billing statements, full integration capability with EPIC EHR systems, and compliance with HIPAA and PCI-DSS standards. The evaluation criteria include cost (30 points), reputation (15 points), quality (15 points), service alignment with University needs (20 points), past relationship with the University (15 points), and exceptions to terms and conditions (5 points). Key procurement dates include a pre-proposal meeting on January 15, 2026, via Microsoft Teams, a question deadline of January 22, 2026, at 3:00 PM Central Time, and proposal submissions due by February 2, 2026, at 3:00 PM Central Time through the Euna procurement portal.

The RFP requires a Historically Underutilized Businesses (HUB) Subcontracting Plan as a condition of award, indicating opportunities for minority and disadvantaged business enterprise participation. Vendors must obtain TX-RAMP Level II certification prior to contract execution and provide secure file transfer capabilities, daily data backup, comprehensive quality control processes, and monthly reporting. The contract will not guarantee any minimum or maximum service volume, and the initial term is expected to span three years with two optional one-year renewals. While no specific budget range is detailed, the vendor must provide pricing inclusive of all associated costs for delivery, labor, insurance, taxes, overhead, and profit. Proposers must demonstrate capabilities in daily updated mailing address files, dedicated account support with 24-hour response times, and comprehensive reporting. The University reserves the right to enter agreements with one or more proposers and will make selections based on overall advantageousness rather than solely on economic terms.