Parent surveys - english & spanish

The South Carolina Department of Education is seeking a contractor to format, print, package, process, and distribute approximately 201,000 parent survey scan forms across approximately 1,200 schools statewide, with 191,500 forms in English and 9,500 in Spanish. The solicitation requires the selected vendor to complete comprehensive survey administrative services, including printing survey administration instructions and letters, packaging materials for shipment, delivering materials to schools, providing customer assistance via toll-free phone and email, receiving and scanning completed surveys, and delivering electronic data files with raw survey data and school-level reporting summaries. Key deadlines include a January 8, 2020 deadline for bidder questions, a January 29, 2020 offer submission deadline, and an award notification on January 30, 2020. The contract term is estimated to run from February 1, 2020, to January 31, 2021, with the contractor responsible for delivering survey materials to schools by the week of February 17, 2020, and completing survey data compilation by May 4, 2020. Award will be made to the lowest responsible and responsive bidder based on unit pricing for English and Spanish surveys, with all unit prices required to include materials, printing costs, associated services, and delivery fees.

No specific set-aside preferences are identified in the solicitation, though vendors may claim resident vendor, resident contractor, or resident subcontractor preferences under South Carolina law if qualifying requirements are met. The State will provide electronic files containing survey content and school information at least thirty days prior to delivery dates, and the contractor must maintain forms for emergency distribution within two business days at no additional cost. The contractor is required to provide customer support with 24-hour response times, accept survey returns up to fourteen days before the final data file delivery, and deliver electronic data files in ASCII fixed-block format. While no specific budget was published, the State encouraged bidders to submit their best pricing and reserved the right to update requirements only through formal solicitation amendments. The survey itself is designed to measure parent satisfaction across multiple dimensions, including learning environment, social and physical environment, home-school relations, and potential barriers to parental involvement, with results to be incorporated into individual school annual report cards.