Technical requirements NENA standards.docx

This is a technical requirements document detailing Next Generation 911 (NG911) standards for Oglethorpe County, Georgia, establishing the specifications necessary for upgrading and expanding current 911 infrastructure to comply with State of Georgia NG911 requirements. The document outlines critical system capabilities including IP-based architecture for seamless communication between call centers and emergency services, multimedia support for voice, text, images, and video transmission, and precise caller location information with device-based hybrid location determination and GIS database integration. The system must maintain compatibility with legacy 911 systems and other public safety communications networks to ensure smooth migration and ongoing collaboration. NG911 components are required to integrate data from additional sources such as telematics, alarms, and sensors to provide comprehensive situational awareness for emergency response.

The technical requirements emphasize robust cybersecurity measures including encryption, authentication, and access controls to protect sensitive information and maintain system integrity. The infrastructure must be designed for high availability, redundancy, and scalability to accommodate increased call volumes and future technological advancements. All components must achieve standards compliance with national and international standards, specifically NENA i3 standards as established by the National Emergency Number Association, which are critical for ensuring interoperability and consistent operation across emergency communications systems. These requirements form the foundation for the county's procurement of NG911 system upgrades and are essential for successful long-term deployment and reliability of the updated emergency services infrastructure.