Statewide NG9-1-1 Data Analytics and Reporting System

The Nebraska Public Service Commission (NPSC) is soliciting proposals for a statewide Next Generation 9-1-1 (NG9-1-1) Data Analytics and Reporting System through a competitive Request for Proposal (RFP) process. The procurement seeks a comprehensive reporting system that will provide advanced insights into 9-1-1 operations, including call delivery platforms, call logging, and text-based communications across public safety answering points (PSAPs). The proposed system must be technology-agnostic, ensuring seamless interoperability with existing and future 9-1-1 systems, and must fully comply with National Emergency Number Association (NENA) standards. Key system requirements include robust security measures such as multi-factor authentication, encryption, real-time monitoring capabilities, and the ability to generate interactive dashboards and ad-hoc reports across multiple performance metrics including call volume, handling times, and network performance. The contract will have an initial five-year term with options to renew for two additional one-year periods. Proposals are due on August 8, 2025, at 5:00 pm, with an optional solicitation conference scheduled for July 28, 2025, to provide potential bidders an opportunity to ask clarifying questions about the RFP requirements.

While specific set-aside designations are not explicitly detailed in the provided documentation, the RFP suggests a comprehensive enterprise-wide solution that can support strategic planning and operational efficiency across Nebraska's emergency response infrastructure. The system must be capable of integrating with existing technology platforms and provide a flexible reporting framework that can adapt to evolving technological landscapes. Although precise budget details are not disclosed, the complexity of the required system indicates a significant technological investment designed to modernize emergency communication infrastructure. The reporting system should support statewide interoperability, allowing multiple PSAPs to access standardized, comprehensive data analytics tools. The procurement appears to be structured to accommodate both established technology providers and innovative solutions that can meet the stringent technical and operational requirements outlined in the RFP. Potential respondents will likely need to demonstrate extensive experience in emergency communications technology, data analytics, and secure reporting systems to be competitive in this procurement opportunity.