Maintenance and Support for State Owned Sex Offender Registry and Drug Offender Registry - UPDATED

The Tennessee Bureau of Investigation is issuing a Request for Proposals (RFP #34800-112024) for comprehensive maintenance and support services for the State-owned Sex Offender Registry (SOR) and Drug Offender Registry (DOR), specifically targeting services within Davidson County. The selected contractor will provide extensive technical support, including system updates, upgrades, repairs, modifications, new development, patches, bug fixes, and problem management for both registry systems. Key technical requirements include maintaining 99.5% monthly system uptime, providing dedicated technical support Monday through Friday from 8:00 AM to 4:30 PM CST, and offering 24/7 availability for critical issues with specific response time expectations (15 minutes initial response for critical issues, 30 minutes for major issues). Contractor qualifications include proficiency in Visual Basic language and mandatory passage of fingerprint-based background checks for all personnel. The evaluation criteria will assess General Qualifications & Experience (30 points), Technical Qualifications, Experience & Approach (40 points), and Cost Proposal (30 points). Critical procurement dates include a pre-response conference on February 4, 2025, written questions due by February 13, 2025, proposal responses due by March 7, 2025, and a contract signature deadline of March 28, 2025.

The RFP does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises. The contract will have a maximum liability of $600,000, with a sixty-month term beginning May 1, 2025. Contractors must maintain substantial insurance coverage, including $10 million in technology professional liability/cyber liability insurance and $1 million in crime insurance. All system data must remain within the United States, with system administration performed domestically, and contractors must comply with current Criminal Justice Information Services (CJIS) Security Policy requirements. The procurement mandates specific Recovery Point Objective (RPO) and Recovery Time Objective (RTO) requirements, though precise hours/minutes are not detailed in the provided documents. Potential bidders should note the strict technical and security requirements, which suggest this opportunity is best suited for experienced technology service providers with specific expertise in government registry systems and robust cybersecurity capabilities.