Provision of Maintenance and Support of State's Computerized Criminal History System Including All Interfaces and Web Services - UPDATED

The Tennessee Bureau of Investigation is seeking a contractor to provide comprehensive maintenance and support services for its Computerized Criminal History (CCH) system through RFP #34800-103124. The procurement encompasses maintenance of the back-end database, front-end application, web services for building Rapsheets, and the Message Bridge interface written in C++. The contractor must provide dedicated technical support Monday through Friday from 8:00 AM to 4:30 PM CST, with 24/7 telephone support for critical issues. Specific performance requirements include problem management with defined response times: 15 minutes for critical issues, 30 minutes for major issues, with corresponding resolution times of 3 and 5 hours respectively. The evaluation criteria will be weighted as follows: 30 points for general qualifications and experience, 40 points for technical qualifications and approach, and 30 points for the cost proposal. Key dates include the RFP issuance on February 11, 2025, a written questions deadline of February 21, 2025, response submission deadline of March 13, 2025, and anticipated contract award notification by March 20, 2025. The contract term is set for 60 months, beginning May 1, 2025.

The contract does not specify explicit set-aside designations or restrictions for specific types of organizations. The contractor must maintain all required insurance coverage and meet Criminal Justice Information Services (CJIS) Security Policy requirements. Strict data security measures are mandated, including housing all state data within the continental United States with appropriate encryption and security protocols. The contractor must perform annual penetration tests, vulnerability assessments, and maintain SOC 2 Type 2 compliance. The maximum contract liability is estimated at $1,100,000, with a pricing structure that includes monthly maintenance and support fees and hourly rates for change order work, capped at 7% of the total contract value. Technical requirements include maintaining current manufacturer-supported operating systems and ensuring comprehensive system reliability and security. Prospective vendors must demonstrate expertise in criminal history system maintenance, web services, and robust technical support capabilities.