RFQ Phone Answering Service.docx
DOCX document 18 KB Posted
- Attached to
- IVHQ Phone Answering Services
- Solicitation number
- 21-497DVA-QUINC-B-22130
- Issued by
- Adams County, Illinois
About this file
This document is a Request for Quote (RFQ) issued by the Illinois Department of Veterans Affairs for Phone Answering Services, including switchboard operator services and dispatching of security or emergency personnel/services as needed, for the Illinois Veterans Home at Quincy. The Facility seeks a 2-year contract from July 1, 2021 through June 30, 2023, with the Facility estimating a need for 140 hours of phone answering services per month. The Facility requires phone answering services when staff is not available and during staff break times and scheduled time away from work. Vendors must provide a monthly rate for phone answering services as well as an hourly rate for when services are provided.
Quoted prices must be valid for 180 days and include all shipping and handling charges. No price increases will be accepted, and the agency reserves the right to reject any or all offers. The total estimated amount for the 24-month contract is to be provided by the vendor.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Forms A Section V.18.1~8.docx | DOCX document | |
| Forms B Section V.20.1~52.docx | DOCX document | |
| Standard Certifications V.18.1~74.docx | DOCX document | |
| Standard Terms and Conditions ~7.pdf |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Illinois Department of Veterans Affairs
R E Q U E S T F O R Q U O T E
Quote MUST be returned by the due date listed in Bid Buy
| Agency |
| Illinois Veterans Home |
| Address |
| 1707 N 12th Street |
| Location |
| Quincy, Illinois 62301 |
| Submit Quote to |
| Valerie Peterson |
| Valerie.L.Peterson@illinois.gov |
| Phone |
| (217) 222-8641, ext. 393 |
| Fax |
| (217) 222-1002 |
PHONE ANSWERING SERVICE
The Facility seeks a vendor to provide Phone Answering Services including switchboard operator services and dispatching of security or emergency personnel/services as needed.
Facility seeks a 2-year contract dated July 1, 2021 through June 30, 2023 (FY22 and FY23).
The Illinois Veterans Home at Quincy is a 24-hour facility.
Current Facility switchboard operator shifts:
5am – 1pm 1pm – 9pm 9pm – 5am
Phone Answering Services are needed when Facility staff is not available and during staff break times and scheduled time away from work.
The Facility estimates needing 140 hours of phone answering services per month. Scheduled hours are subject to change based on Facility needs.
Alarm monitoring services are not needed and are excluded under this contract.
| Description |
| Quantity |
| Rate |
| Extended Price |
| Phone Answering Service Monthly Rate for Phone Answering Services |
| 24 months |
| $ |
(cost per month)
| Answering Service Hourly Rate when phone answering services are provided. Facility estimates 140 hours per month. |
| 3,360 hours |
(cost per hour)
| TOTAL ESTIMATED AMOUNT for 24 MONTH CONTRACT |
| $ |
Vendor Name
Vendor FEIN
Vendor Address
Vendor Phone
Quoted by
Date
Notes to Vendor: All Quoted prices must be valid for 180 days from date of submission. All prices must include shipping and handling charges. No price increases will be accepted. In the event of a price decrease, the agency is guaranteed to receive the lowest price. We reserve the right to reject all offers; to reject individual offers for failure to meet any requirement; to award by item, part or portion of an item, group of items, or total; and to waive minor defects. Vendor must agree to partial ship equipment in case of a delay on total order. Vendor may attach separate page describing this proposal for equipment or services.
*IF THIS FORM IS NOT FILLED OUT IN ITS ENTIRETY THE QUOTE MAY BE DISQUALIFIED
File details come from the government source that posted it. Updated .