ITS69 - Managed Print Services

The Commonwealth of Massachusetts is reopening a procurement for a statewide Managed Print Services contract, previously known as Bid # BD-18-1080-OSD03-SRC01-17661 and now identified as ITS69. The goal is to establish an agreement with multiple vendors to provide a comprehensive managed print services program across approximately 80 state agencies, with the objective of optimizing document output and reducing costs. The required services include consulting, assessments, fleet monitoring, service level agreements, software, implementation, training, change management, and helpdesk support. Bidders must demonstrate prior experience in managed print services, financial stability, emergency response capabilities, and compliance with environmental specifications such as remanufactured supplies and recycling programs. Proposals are due by January 18, 2018, with an estimated contract start date of December 1, 2017. The resulting contract will be available for use by various eligible entities throughout the Commonwealth, with a target minimum of three awarded contractors.

The ITS69 contract opportunity includes significant requirements for supplier diversity participation, with bidders required to make a financial commitment to partner with certified small, minority, women, veteran, and/or disability-owned businesses. The contract may have set-asides or other preferences for these types of organizations. While the precise award value or budget range is not provided, the statewide nature of the contract suggests it could be a substantial opportunity. The current managed print equipment acquisition is handled through a separate statewide contract, ITC66, which is not part of this solicitation.