BidderCompanyName_ITS69_Recent_Experience~1.docx
DOCX document 19 KB Posted
- Attached to
- ITS69 - Managed Print Services
- Solicitation number
- BD-18-1080-OSD03-SRC01-22334
- Issued by
- Massachusetts
About this file
This document is an attachment for the ITS69 - Managed Print Services state and local contract opportunity in Massachusetts. It outlines the requirements for bidders to submit descriptions of their recent Managed Print Services engagements in the past two years using a specific template. Bidders must provide details such as the customer type, footprint, engagement timeline, utilization and efficiency reporting, staffing, implementation strategy, projected versus actual cost savings, and customer satisfaction assessment. Failure to provide the requested information may result in reduced evaluation scores or disqualification.
The ITS69 contract opportunity is a reopening of a previous procurement, BID # BD-18-1080-OSD03-SRC01-17661. It seeks to establish a statewide contract for Managed Print Services. Bidders must submit their responses in accordance with the provided instructions and requirements.
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Other files
| File | Type | Posted |
|---|---|---|
| CompanyName_ITS69_EPP~1.doc | DOC document | |
| prompt-pay-frm_10.doc | DOC document | |
| ITS69_Exhibit1_ECF_Rev_V1_0~2.doc | DOC document | |
| ITS69_QA.xlsx | XLSX spreadsheet | |
| Referenced_Forms~1.zip | ZIP file | |
| sdp-plan-form-1-commitment~27.docx | DOCX document | |
| CompanyName_ITS69_Bidder Profile~1.docx | DOCX document | |
| ITS69_CompanyName_AuthSvc~1.doc | DOC document | |
| Request for Response_ITS69_Managed Print Services_v1_6.docx | DOCX document |
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Text version
ITS69 Managed Print Services Bidder Recent MPS Experience
Bidders must submit descriptions of all of their Managed Print Services engagements during the two years prior to submitting a bid response using the document template “Bidder CompanyName_ITS69_Recent Experience”. Failure to provide the information requested in the attachment will result in a reduced evaluation score or disqualification of your bid response. This document may be duplicated for each engagement.
For each engagement, Bidders must provide an actual sample of the assessment and a description of the implementation.
1. Bidder Company’s full legal name.
2. Describe the customer type, e.g. private sector, state government, local government, federal.
3. Describe the customer footprint for this engagement including the number of users, the number of printing devices under management after implementation, the number of equipment brands, and the number of locations. For this question, locations are distinct if separated by building floors or external building walls.
4.Start date of the engagement:
5. End date of the engagement or, if on-going enter “Current”:
6. What utilization and efficiency reporting is provided to this customer?
7. Provide the number of your employees supporting each phase of the engagement.
8. Provide the number of your subcontractor staff supporting each phase of the engagement.
9. Describe the implementation strategy for this engagement. Include your training approach; communication plan; organizational change management process; how moves, adds and changes (MACs) were handled; how continuous improvement and program management are collaboratively addressed.
10. Describe the basis of the calculations of the projected cost savings and how close the actual savings was, as a percentage of the projection.
11. How did/do you assess customer satisfaction?
12. If the engagement was not successful, for example the estimated cost savings was not met or customer satisfaction was less than good, describe how the experience improved the Bidder’s services.
12. Describe how the prices for this recent MPS engagement compare with your current pricing? Be specific, if pricing changed, what were the drivers of the changed pricing?
File details come from the government source that posted it. Updated .