Incident Communications Management Software

The Utah Transit Authority (UTA) is seeking a comprehensive Incident Communications Management Software solution through a best-value procurement process. The RFP aims to centralize and streamline transit-related incident communication across multiple external channels, replacing current manual processes. Proposers must develop software that integrates with social media platforms (X/Twitter, Bluesky), email and SMS systems, digital signage platforms, and route planning tools, with requirements for multi-lingual support and ADA accessibility. The procurement is structured as a three-year contract with two optional one-year extensions, totaling a potential five-year term. Evaluation criteria will be weighted with 80% technical factors and 20% price, specifically breaking down as 30% for project history and references, 40% for meeting specifications, 10% for implementation schedule, and 20% for pricing. Proposers must submit proposals by January 27, 2026, at 2:00 p.m. MST via Bonfire, with a project start date of March 30, 2026. Minimum qualifications include three years of comparable project experience and submission of five customer references, with proposals limited to 15 pages.

The RFP does not explicitly indicate specific set-aside designations or restrictions for disadvantaged enterprises. The funding source is identified as local, and the total project budget will be determined through competitive bidding. Proposers must demonstrate compliance with UTA's rigorous cybersecurity requirements, including SOC 2 Type 2 audit compliance, NIST 800-53 data protection standards, and disaster recovery procedures. Insurance requirements are substantial, including $4 million in commercial general liability, $2 million in cyber liability, and $1 million in professional liability per claim. The pricing structure requires comprehensive cost breakdowns across software licensing, implementation, customization, training, support, and maintenance, with a five-year total cost of ownership analysis. Proposals pricing more than 50% above or below the median of responsive proposals may be deemed non-responsive. While no incumbent vendor is specifically mentioned, the software must integrate with existing platforms like Sitecore CMS, Transit App, and various digital signage systems.