SS_26-018-JG_Notice_of_Intent_to_Sole_Source.pdf
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- Attached to
- Great Blue Customer Service Satisfaction Survey
- Solicitation number
- SS 26-018-JG
- Issued by
- Florida
About this file
This is a Notice of Intent to Sole Source from the Kissimmee Utility Authority (KUA) Finance & Administration Procurement Division for an Annual Customer Satisfaction Survey. KUA intends to procure survey services from Great Blue Research Inc. through a sole source method. The project requires conducting a comprehensive market research study measuring customer opinions on various topics among both residential and commercial & industrial customers. Specifically, vendors must complete 200 telephone surveys and a minimum of 200 digital surveys among residential customers, and 50 telephone surveys and 50 digital surveys among commercial & industrial customers, all based on an approved survey instrument. The vendor must update and refine the 2025 survey instrument to include no more than 45 questions with sub-questions and demographics. Project management services include organizing a project initiation meeting, translating the survey instrument into Spanish and translating responses back to English, designing a sample management plan, coding and performing quality assurance testing, training researchers, and performing data tabulation, editing, coding, logic validation, and data analysis. The vendor must also provide a written summary of findings and present results. Prospective vendors must submit quotations and detailed goods/services information by January 26, 2026, at 4:00 P.M. through KUA's Procurement portal via VendorLink. Submissions must include a completed Certificate of Confidentiality.
No specific pricing terms, contract amounts, or funding sources are detailed in this notice. The document does not identify an incumbent vendor, set-asides, or contract renewal options. KUA reserves the right to disregard any vendor submittal that does not provide adequate information demonstrating that the proposed products or services meet the required specifications. All submissions and inquiries should be directed to the Procurement Division at Procurement@kua.com or through the VendorLink portal at https://www.myvendorlink.com/.
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Finance & Administration Procurement Division
1701 W Carroll St Kissimmee, Florida 34741
(407) 933-9809
NOTICE OF INTENT TO SOLE SOURCE
PROJECT NUMBER: SS 26-018-JG
DATE: January 15, 2026
PROJECT NAME: Great Blue Customer Service Satisfaction Survey
Kissimmee Utility Authority (KUA) gives notice of its intent to procure an Annual Customer Satisfaction Survey of KUA Customers from Great Blue Research Inc. through a Sole Source method.
Prospective vendors able to provide an Annual Customer Satisfaction Survey of KUA Customers are requested to provide a quotation and detailed goods/services information by January 26, 2026.
The following paragraphs contain the specifications for the proposed goods and/or services. Any vendor/contractor, who believes that they can provide these or equivalent goods and/or services, shall submit a written quotation along with a statement outlining their reasons and concerns in detail along with sufficient documentation to substantiate their claim that their offering meets or exceeds the specifications of the proposed sole source recommendation.
It will be the vendor/contractor’s responsibility to provide adequate information in their written statement to ensure that the proposed products or services meet the required criteria requested by KUA. If adequate information is not submitted with the statement, KUA reserves the right to disregard the prospective vendor/contractor’s submittal.
Specification/Details of the Good and Services Needed:
1. Conduct a market research study measuring the opinions among Client's residential and commercial & industrial customers on a host of topics.
2. Complete 200 telephone surveys and a minimum of 200 digital surveys among Residential customers based on the approved survey instrument. Vendor will not limit the number of completed digital surveys collected over a pre-determined timeframe as agreed to by the Parties.
3. Complete 50 telephone surveys and 50 digital surveys among Commercial & Industrial customers based on the approved survey instrument. Vendor will not limit the number of completed digital surveys collected over a pre-determined timeframe as agreed to by the Parties.
4. Update and refine as needed the 2025 survey instrument of not more than 45 questions including sub-questions and demographics.
5. Provide project management services including:
A. Organization and leadership of a project initiation meeting to ensure project alignment and agree to a Timeline/Deliverable Schedule.
B. Translate the final, approved survey instrument, into Spanish. Translate all applicable Spanish survey responses back to English.
C. Design a sample management plan.
D. Code and perform quality assurance testing prior to full-scale survey fielding.
E. Effectively train researchers on the survey instrument.
F. Perform data tabulation, editing, coding, logic validation, and data analysis.
6. Provide a written summary of findings and a presentation of results.
Note: The vendor must fill and submit Certificate of Confidentiality with their offering (separate attachment)
Submittals shall be received through KUA’s Procurement portal via VendorLink at https://www.myvendorlink.com/. For any questions, email the Procurement Division at Procurement@kua.com.
Submission Deadline: January 26, 2026 at 4:00 P.M. to be considered.
https://www.myvendorlink.com/ mailto:Procurement@kua.com
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