Employee Recognition System

The Florida Department of Revenue's Office of Workforce Management is issuing an Invitation to Negotiate (ITN) for the development, implementation, hosting, and maintenance of a cloud-based Software as a Service (SaaS) employee recognition system designed to serve approximately 4,500 users across the department's five programs. The successful vendor must deliver a comprehensive platform that incorporates modern recognition approaches including service milestones, retirement awards, agency-wide nominated awards, and local on-demand recognition, with fulfillment services for physical awards or point-based exchange systems. Required qualifications include successful experience and demonstrated knowledge in developing, implementing, hosting, and maintaining cloud-based SaaS employee recognition systems. The procurement schedule mandates that vendor questions be submitted by noon on February 19, 2026 ET, with technical and cost replies due by March 17, 2026 at 3:00 PM ET, followed by a cost data opening on March 24, 2026, and subsequent product demonstrations and clarification requests as necessary. The contract will consist of an initial five-year term with optional renewal periods of up to five years to be negotiated with selected vendors. Evaluation criteria include technical capabilities, system features and functionality, vendor experience, implementation timeline, and pricing, with price identified as an essential consideration requiring vendors to present responses with the lowest possible pricing.

The procurement does not identify any set-aside designations or restrictions on organizational types eligible to respond. No incumbent vendors or current contractors are referenced in the available documentation, and no specific existing infrastructure or technology requiring integration is mentioned. The annual budget for system implementation and services is approximately $125,000 per year, with an additional $70,000 annually allocated for recognition awards costs, resulting in a total annual budget of approximately $195,000. The contract is anticipated to be fixed-rate and deliverable-based with monthly invoicing in arrears, and vendors must provide detailed pricing for all five years of the initial term and renewal term pricing through the required cost sheet attachment. Financial consequences apply for system performance failures, including a minimum 98.5% uptime requirement with $100 daily penalties for unavailability and a 30-day delivery requirement for award fulfillment with penalties up to 10% of product cost per day for delays beyond this threshold.