DOR Logo.pdf

This file is a logo image for the Florida Department of Revenue (FDOR) and relates to an Invitation to Negotiate (ITN) issued by the FDOR's Executive Direction and Support Services Program, Office of Workforce Management for a cloud-based Software as a Service (SaaS) employee recognition system. The procurement seeks a contractor with successful experience in developing, implementing, hosting, and maintaining SaaS employee recognition platforms designed to serve approximately 4,500 users across the department's five programs. The system must incorporate modern recognition approaches including service milestones, retirement awards, agency-wide nominated awards, and local on-demand recognition, with fulfillment services for physical awards or point-based exchange systems. Vendor questions must be submitted by noon on February 19, 2026 ET, with technical and cost replies due by March 17, 2026 at 3:00 PM ET. A cost data opening is scheduled for March 24, 2026, with product demonstrations and clarification requests to follow as necessary. The contract consists of an initial five-year term with optional renewal periods of up to five years to be negotiated with selected vendors.

The annual budget for system implementation and services is approximately $125,000 per year, with an additional $70,000 annually allocated for recognition awards costs, totaling approximately $195,000 annually. The contract is anticipated to be fixed-rate and deliverable-based with monthly invoicing in arrears. Vendors must provide detailed pricing for all five years of the initial term and renewal term pricing through the required cost sheet attachment. Evaluation criteria include technical capabilities, system features and functionality, vendor experience, implementation timeline, and pricing, with price identified as an essential consideration. Financial consequences apply for system performance failures, including a minimum 98.5% uptime requirement with $100 daily penalties for unavailability and a 30-day delivery requirement for award fulfillment with penalties up to 10% of product cost per day for delays. The procurement does not identify any set-aside designations, restrictions on organizational types, incumbent vendors, or specific existing infrastructure requiring integration.