Employee Assistance Program (EAP) Services

Dallas Area Rapid Transit (DART) is seeking proposals for a comprehensive Employee Assistance Program (EAP) Services contract through solicitation P-2088460, targeting services for approximately 3,900 full-time and part-time employees and their qualified dependents in Dallas County, Texas. The five-year contract with two potential one-year extensions will commence February 1, 2026, with proposals due on August 27, 2025, at 2:00 PM Central Time. Required services include professional counseling, clinical assessments, critical incident stress debriefing, bilingual support, and referrals addressing issues such as substance abuse, emotional disorders, and family crises. Specific deliverables include 24/7 telephonic support, a customized website portal, six annual training presentations, and marketing materials like 5,000 wallet cards and 5,000 brochures. Vendor qualifications mandate counselors with PhD or master's degrees in psychology, a 24/7 toll-free answering service, and the ability to provide comprehensive support for work and personal challenges, with a maximum of eight counseling sessions per issue annually.

The procurement includes a 24% Minority/Woman Business Enterprise (M/WBE) participation goal, with vendors able to self-perform 100% of participation if NCTRCA-certified as an MBE and WBE. The current EAP vendor is New Directions Behavioral Health LLC dba Lucet, who has provided services since May 1, 2019. Extensive insurance requirements are stipulated, including $2M commercial general liability, $1M commercial automobile liability, workers' compensation, $5M professional liability, and $2M cyber liability. The solicitation reveals current vendor satisfaction at 3.5 out of 5, with 2023 utilization metrics showing 310 work-life cases and 610 clinical cases. While specific contract value is not explicitly stated, the comprehensive requirements and large employee population suggest a significant contract opportunity. Technological considerations include mandatory IT department approval for any vendor-provided digital platforms or communication tools, ensuring alignment with DART's existing infrastructure.