Emergency Extension Notice VOIP/Telecom

This state and local contracting opportunity is for an emergency extension of a contract for hardware, support, and maintenance related to the State of Illinois' enterprise Voice over IP (VoIP) solution. The existing VoIP system supports over 30,000 phones, 280 video conferencing systems, and multiple emergency and non-emergency VoIP call centers with 2,300 agents providing critical public safety services for the state. The system also supports the state's Cisco Webex conferencing platform, which generates $5 million in annual cost avoidance. Due to delays in recompeting the expiring contract, the state is seeking a 4-month emergency extension, from April 1, 2021 to July 31, 2021, with the incumbent vendor Presidio Networked Solutions Group, LLC. The total estimated value of the extension is $4,666,666, which will be funded through state appropriated funds.

The state cited the critical nature of the enterprise VoIP services to public safety as the reason for the ongoing emergency procurement, as a new competitively-procured contract is still in process. There are no set-aside designations or restrictions on the types of organizations that can respond, as this is an emergency extension of the existing contract with the incumbent vendor. The state is using this emergency extension to maintain continuity of these crucial public safety and collaboration services while it completes the new competitive procurement process.