Electronic Health Records

Collin County Health Care Services (CCHCS) is seeking a comprehensive Electronic Health Records (EHR), Practice Management System (PMS), and billing solution through Request for Proposal (RFP) #2024-280. The procurement involves an integrated, cloud-based and app-based digital patient health record system capable of supporting five clinics: Immunizations, Employee Health, Tuberculosis, Sexually Transmitted Infection, and Substance Abuse. The solution must accommodate 65 users, be web-accessible via Google Chrome, provide role-based permissions, and comply with HIPAA regulations. Key deliverables include patient scheduling, charting, reporting, document management, patient portals, interfaces with external laboratories and imaging centers, and robust security features. The system must handle approximately 5,100 unique patient records annually and support telemedicine, immunization tracking, and comprehensive reporting. The RFP was released on October 22, 2024, with proposals due on December 5, 2024, at 2:00 pm, and an anticipated contract award on January 23, 2025. Evaluation will be multi-staged, with points awarded for general requirements, firm overview, value-added services, proposed personnel, project approach, billing procedures, and references.

The procurement does not explicitly mention set-aside designations or restrictions for specific enterprise types. The current contract is for a three-year term with two potential one-year renewal options, with an estimated project expenditure of $184,000. The county requires comprehensive insurance coverage from the vendor, including commercial general liability, workers' compensation, commercial automobile liability, professional errors and omissions, umbrella liability, and cyber liability insurance. The vendor must provide a turnkey installation with minimal service disruptions and integrate with existing county systems like Tyler Technologies' Munis for financial transactions. Collin County reserves the right to award primary, secondary, and tertiary vendor contracts, suggesting potential flexibility in the final contract structure. The system must store all county data exclusively in Texas and maintain 99.999% service availability during operating hours, with 24/7 technical support and robust disaster recovery capabilities.