6-A02 Scope of Work Whistle Blower Hotline.pdf
PDF 110 KB Posted
- Attached to
- District Whistleblower Hotline Services
- Solicitation number
- RFP 060-2025
- Issued by
- St. Louis County, Missouri
About this file
This Scope of Work details a solicitation for Whistleblower Hotline Services, likely for a public district or governmental entity. The document outlines a comprehensive whistleblower hotline service to be implemented for a one-year initial term beginning November 1, 2025, with options for additional one-year renewals. The service will provide a secure, confidential mechanism for employees, contractors, and stakeholders to report suspected financial fraud, ethical violations, or misconduct through multiple reporting channels including a 24/7 toll-free telephone line, secure online web portal, encrypted email, and multi-language support with accessibility features.
The hotline service must meet stringent performance standards, including 99.9% uptime, answering telephone calls within 20 seconds, acknowledging online submissions within 24 hours, and maintaining compliance with data protection standards such as ISO 27001 and SOC 2. Key deliverables include a fully operational hotline, a secure case management platform, regular performance and compliance reports, employee training materials, and technical support. The service emphasizes anonymity, confidentiality, and protection for reporters, with end-to-end encryption, secure data storage, and compliance with regulations like Sarbanes-Oxley Act (SOX) and potentially HIPAA.
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Text version
Scope of Work Whistleblower Hotline Services
1.0 Purpose
1.1 The purpose of this solicitation is to secure a qualified provider to implement and manage a comprehensive whistleblower hotline service.
1.2 The hotline will provide a secure and confidential mechanism for employees, contractors, and stakeholders to report suspected financial fraud, ethical violations, or other misconduct.
1.3 The system will support early detection of issues, prevent escalation, and strengthen the organization’s culture of ethics and accountability.
2.0 Objectives
2.1 Provide a safe and confidential reporting process that protects individuals from retaliation.
2.2 Ensure compliance with legal and regulatory requirements, including but not limited to the Sarbanes-Oxley Act (SOX), , and applicable federal and state whistleblower protections as related to financial fraud.
2.3 Deliver a system that promotes transparency, accountability, and trust across the organization.
3.0 Scope of Services
3.1 Hotline and Reporting Channels
3.1.1 Operate a hotline service available 24 hours a day, 7 days a week, 365 days a year.
3.1.2 Provide multiple reporting channels, including:
• Toll-free telephone line(s) staffed by trained professionals
• Secure online web portal
• Email submission with encryption
• Speech-to-text or accessibility features for persons with disabilities
3.1.3 Support multi-language services for reporting.
3.2 Anonymity and Confidentiality
3.2.1 Ensure that reporters may remain anonymous where legally permissible.
3.2.2 Guarantee confidentiality of all reports using end-to-end encryption and secure data storage.
3.2.3 Maintain compliance with SOX, HIPAA (if applicable), and all other relevant data protection requirements.
3.4 Reporting and Analytics
3.4.1 Deliver monthly and quarterly reports detailing:
• Number and type of reports received
3.5 Training and Awareness
3.5.1 Provide training materials for employees on how to access and use the hotline.
3.5.2 Supply communication tools such as posters, FAQs, and digital resources to promote awareness.
3.5.3 Update materials to reflect changes in compliance or organizational requirements.
4.0 Deliverables
4.1 Fully operational whistleblower hotline service and reporting channels.
4.2 Secure case management platform with administrative access and audit capability.
4.3 Regular performance and compliance reports.
4.4 Employee training and awareness materials.
4.5 Technical support and account management.
5.0 Performance Standards
5.1 Hotline availability shall be no less than 99.9% uptime.
5.2 Telephone calls shall be answered within 20 seconds.
5.3 Online submissions shall receive acknowledgment within 24 hours.
5.4 Data protection shall comply with ISO 27001, and SOC 2 standards.
5.5 Reporter identity and case details shall remain confidential with no unauthorized disclosures.
6.0 Term and Renewal
6.1 The contract shall be for an initial term of 1 year beginning on November 1, 2025
6.2 The District shall have the option to renew the agreement for up to additional one-year terms, subject to satisfactory performance and continued need.
| Scope of Work |
| 1.0 Purpose |
| 2.0 Objectives |
| 3.0 Scope of Services |
| 3.1 Hotline and Reporting Channels |
| 3.2 Anonymity and Confidentiality |
| 3.4 Reporting and Analytics |
| 3.5 Training and Awareness |
| 4.0 Deliverables |
| 5.0 Performance Standards |
| 6.0 Term and Renewal |
File details come from the government source that posted it. Updated .