DHSS DUI Tracking System

The Delaware Department of Health and Social Services (DHSS), specifically the Division of Substance Abuse and Mental Health, is conducting a Request for Information (RFI) for a cloud-based DUI Tracking System serving approximately 875 active users. The system will manage client demographics, provider functions, program completion tracking, and workflow capabilities with notification features, focusing on tracking DUI offenders' treatment and restitution status. Key system requirements include web service interfaces for client referrals, DUI Evaluation and Referral Program functions, authentication with two-factor authorization, role-based security, and comprehensive reporting capabilities. The system must interface with multiple state systems, including the Department of Corrections, Division of Motor Vehicles, Delaware Court System, and Delaware Criminal Justice Information System. Vendors must submit detailed responses via the Bonfire portal (https://dhss.bonfirehub.com/) by February 13, 2024, at 1:00 PM EST, with questions about the RFI due by January 16, 2024, and answers to be posted by January 30, 2024. Technical requirements mandate cloud-first architecture, government cloud provisioning, and adherence to state and federal standards including HL7 and FHIR interoperability standards.

The RFI does not specify set-aside designations or restrictions on responding organizations. The system requires stringent data security measures, including FedRAMP, ISO 27001, or SOC 2 certification, with data encryption using AES-256 and TLS 1.2 protocols. Anticipated procurement timeline is approximately six months following RFI completion, encompassing proposal document development, publication, bid review, and contract negotiations. The estimated contract value ranges from $150,000 to $300,000, with the system designed to be non-public-facing and data updates occurring through authorized interfaces and providers. No incumbent vendors are explicitly identified, and the system will be a new implementation requiring integration with existing state technology infrastructure. The solution must provide robust audit trail logging, generate flat file and canned reports, and track counseling, education, and restitution milestones for DUI offenders. Vendors must demonstrate comprehensive capabilities in client management, data protection, and system interoperability to be considered for potential future procurement.