Common Use Passenger Processing (CUPPS) and Common Use Self Service (CUSS) Systems Replacement & Support Services

The County of Orange, through John Wayne Airport, is soliciting proposals for a comprehensive Common Use Passenger Processing (CUPPS) and Common Use Self Service (CUSS) Systems Replacement & Support Services contract. The procurement seeks a qualified vendor to replace and support passenger processing systems serving approximately 11.7 million annual passengers, including 238 CUPPS workstations across ticket lobbies, gates, skycap positions, and customs facilities, as well as 118 CUSS kiosks. Deliverables include a new Content Management System supporting 350 digital displays, a Resource Management System, and potential optional features like Local Departure Control Systems and biometric integration. Respondents must demonstrate proven experience implementing CUPPS and CUSS systems at three or more airports of similar or larger size within the past ten years, possess financial capacity, hold valid California licenses, and demonstrate PCI Data Security Standard compliance. The proposal evaluation will be comprehensive, with 500 points allocated to written submissions (scoring firm qualifications, key personnel, project approach, and contract compliance) and an additional 400 points for presentations/interviews. Key dates include a mandatory pre-submittal meeting on December 9, 2025, a question submission deadline of December 19, 2025, and a proposal submission deadline of January 21, 2026 at 3:00 PM.

The solicitation includes preferences for local and disadvantaged businesses, with Orange County Local Small Business (OCLSB) and Disabled Veteran Business Enterprise (DVBE) certifications receiving 5 percent and 8 percent cost score adjustments, respectively. While no incumbent vendor is explicitly named, the disentanglement list suggests a current service provider will be required to transfer comprehensive technical documentation, administrative materials, historical data, and provide knowledge transfer support. The contract will have an initial three-year term with options to renew for two additional years, and while specific budget ranges are not directly stated, the pricing proposal requires detailed cost breakdowns for hardware, software, licensing, implementation, consulting, warranty, maintenance, and optional features. Successful vendors must comply with extensive service level requirements, including specific performance metrics with financial penalties ranging from $125 to $2,000 per incident, and maintain rigorous cybersecurity standards aligned with NIST 800-53 framework. The contract will require comprehensive insurance coverage, including $1 million in general liability, $5 million in network security and privacy liability, and full compliance with PCI DSS standards.