COUNTY OF ORANGE

JOHN WAYNE AIRPORT

REQUEST FOR PROPOSAL (RFP)

FOR

COMMON USE PASSENGER PROCESSING (CUPPS) AND COMMON

USE SELF SERVICE (CUSS) SYSTEMS REPLACEMENT & SUPPORT

SERVICES

RFP NO. 280-2928904-MR

RESPONSES MUST BE SUBMITTED ELECTRONICALLY TO:

https://secure.procurenow.com/portal/ocgov https://secure.procurenow.com/portal/%7bproject.government.code%7d

County of Orange RFP

John Wayne Airport - Common Use Passenger Processing (CUPPS) and Common Use Self Service (CUSS) Systems Replacement

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County of Orange

John Wayne Airport

Procurement and Contract Services

3160 Airway Avenue

Costa Mesa, CA

92626

SCHEDULE OF ACTIVITIES

Release of RFP Solicitation November 21, 2025

Pre-Submittal Meeting and Site Visit

(Mandatory)

December 9, 2025, 10:00am

John Wayne Airport

Terminal B - John Wayne Statue

18601 Airport Way

Santa Ana, CA 92702

Attendance is mandatory in order to participate in the proposal process and is limited to two (2) individuals per contractor/company. Failure to attend this pre-submittal meeting and site visit will render your proposal non-responsive.

Attendees are encouraged to arrive early to ensure a parking space. Attendees are responsible for payment of parking fees.

Attendance and sign-in at the meeting is required to be considered responsive.

Please note: Attendees must attend the entire meeting in order to submit a proposal.

Question Submission Deadline December 26, 2025, 2:00pm

PROPOSALS MUST BE RECEIVED ON

OR BEFORE

Wednesday, January 28, 2026

3:00 pm

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RFP Submittal Closing January 28, 2026, 3:00pm

Proposal Evaluations January 29, 2026

Interviews with the Top Ranked

Firm(s) Tentative Date (Mandatory)

February 17, 2026, 12:00am

3160 Airway Avenue, Costa Mesa CA 92626

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SECTIONS

SECTION 1. INTRODUCTION AND INSTRUCTIONS TO RESPONDENTS

SECTION 2. PROTEST PROCEDURES

SECTION 3. SCOPE OF WORK

SECTION 4. OCLSB AND DVBE PREFERENCE POLICIES CERTIFICATION

REQUIREMENTS

SECTION 5. JOHN WAYNE AIRPORT FAA GENERAL TERMS

SECTION 6. PROPOSAL SCORING CRITERIA

SECTION 7. PRICING PROPOSAL

SECTION 8. VENDOR RESPONSES

Attachments:

A - Model Contract

B - Exhibit A - JWA Standards

C - Exhibit B -Reference Documents

D - Attachment D - JWA SLR Requirements

E - Attachment E - JWA Disentanglement List

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SECTION 1. INTRODUCTION AND INSTRUCTIONS TO RESPONDENTS

The County of Orange, John Wayne Airport (hereinafter referred to as “County”), is soliciting proposals from qualified firms (hereinafter referred to as “Respondents”) for Common Use

Passenger Processing (CUPPS) and Common Use Self Service (CUSS) Systems Replacement &

Support Services. Respondents must meet the minimum qualifications and requirements as set forth within the RFP and be capable of providing services identified in the Scope of Work herein.

The proposed schedule below is subject to change. Any changes to the schedule for the RFP process will be issued to all Respondents via addenda on the County's eProcurement Portal.

This is a fully electronic Request for Proposals (RFP). Respondents must submit their proposals online via the County’s online bidding system. Only electronic proposals will be accepted.

Facsimile and e-mail proposals will NOT be allowed. For assistance on uploading proposals via

County’s eProcurement Portal, please contact procurement-support@opengov.com or https://help.procurement.opengov.com/en/.

All questions or requests for interpretations must be received within this solicitation by Friday, December 26, 2025, before 2:00 pm as specified in the solicitation. Respondents are not to contact other County personnel with any questions or clarifications concerning this solicitation. Verbal clarifications or responses will not be considered binding.

John Wayne Airport is soliciting for proposals for Common Use Passenger Processing (CUPPS) and Common Use Self Service (CUSS) Systems Replacement & Support Services at the Airport.

This solicitation is for the procurement, installation and integration of CUPPS and CUSS systems and related services. All installations done pursuant to this contract shall be routine and usual work that is incidental to the replacement of the CUPPS/CUSS equipment.

The full scope of this desired platform is detailed in the Scope of Work. Qualified Contractor's will propose new turn-key CUPPS and CUSS solutions that includes all professional services, hardware, software, peripheral components, and site administration offerings that meet the

Airport’s requirements as defined in the Scope of Work. Proposers must be able to show proven success implementing and supporting a common use system at three or more airports of similar or larger size.

1.1 ABOUT JOHN WAYNE AIRPORT

Ranked #1 in Customer Satisfaction among large airports in the J.D. Power 2025 North America

Airport Satisfaction Study, John Wayne Airport (JWA) has been a major cornerstone of Orange

County for more than 100 years. Located in beautiful Southern California, we currently serve approximately 11.7 million annual passengers. We strive to provide a superior guest experience to ensure travel is convenient and stress-free. The County of Orange owns and operates the airport, and the service area includes more than three million people within 43 cities and unincorporated areas of Orange County and beyond.

https://procurement.opengov.com/login mailto:procurement-support@opengov.com https://help.procurement.opengov.com/en/

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As a medium hub airport, we have commercial flights to more than 40 nonstop destinations in the

U.S., Mexico, and Canada. Eleven commercial airlines and two cargo airlines fly out of JWA. It is home to nearly 500 general aviation (private, non-commercial) aircraft, representing 60% of total operations, and includes two full-service fixed base operators and one limited use general aviation facility.

1.2 INTRODUCTION

The County intends that the successful Respondent shall provide Common Use Passenger

Processing (CUPPS) and Common Use Self Service (CUSS) Systems Replacement & Support

Services proposed in accordance with contract requirements set forth in the solicitation and Model

Contract, including all Attachments.

1.3 COUNTY HOLIDAYS DURING SOLICITATION PERIOD

During this solicitation period, the John Wayne Airport will be closed on the following County holidays:

• November 27, 2025, Thanksgiving Day

• November 28, 2025, Day after Thanksgiving

• December 25, 2025, Christmas Day

• January 1, 2026, New Year's Day

• January 19, 2026, Martin Luther King Jr. Day

• February 12, 2026, Lincoln's Birthday

• February 16, 2026, President's Day

1.4 INSTRUCTIONS TO RESPONDENTS AND PROCEDURES FOR SUBMITTAL

A. Proposals are to be uploaded via the County's eProcurement Portal at https://procurement.opengov.com/portal/ocgov. For assistance on uploading proposals via County’s eProcurement Portal, please contact procurement-support@opengov.com or https://help.procurement.opengov.com/en/

B. Examine the Contract Documents and the site of the proposed work carefully before submitting a Proposal for the work contemplated. Investigate the conditions to be encountered, as to the character, quality, and quantities of work to be performed and materials to be furnished and as to the requirements of all Contract Documents.

The County has attempted to provide all information available. It is the responsibility of each Respondent to review, evaluate, and, where necessary, request any clarification prior to submission of a Proposal. If any person contemplating submitting a response to this

Request for Proposals is in doubt as to the true meaning of any part of the solicitation documents attached hereto or finds discrepancies in or omissions from the specifications, https://procurement.opengov.com/portal/ocgov https://procurement.opengov.com/portal/ocgov mailto:procurement-support@opengov.com https://help.procurement.opengov.com/en/

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Purchasing Agent (DPA) via the County’s eProcurement Portal under the bid page for this solicitation.

If clarification or interpretation of this solicitation is considered necessary by County, an addendum shall be issued, and the information will be posted via the County’s eProcurement Portal. Any interpretation of, or correction to, this solicitation shall be issued by the DPA. It is the responsibility of each Respondent to periodically check the County’s eProcurement Portal to ensure that they have received and reviewed any and all addenda to this solicitation.

The County will not be responsible for any other explanations, corrections to, or interpretations of the documents, including any oral information. If an addendum is issued, proposers must acknowledge the addendum via the County’s eProcurement Portal.

All questions or requests for interpretations must be received within this solicitation by Friday, December 26, 2025, before 2:00 pm. The DPA will provide all official communication concerning this solicitation. Any County response relevant to this solicitation other than through or approved by the DPA is unauthorized and will be considered invalid.

C. Proposals must be valid for a period of at least three hundred sixty-five (365) calendar days from the closing date and time of receipt. No Proposal may be withdrawn after the submission date.

D. Each Respondent must submit their proposal electronically via the County’s eProcurement

Portal.

E. All pages must be numbered and identified sequentially by section. Proposals must be tabbed and indexed in accordance with the information requested in the Proposal Response

Requirements Section. It is imperative that all Respondents comply, exactly and completely, with the instructions set forth herein. All responses to this solicitation shall be type written or word-processed (except where otherwise provided or noted), concise, straightforward, and must fully address each requirement and question. Although not as a substitute for a complete written response, additional material, such as technical documents, may be referenced in any response if the material is included in the same section as additional information.

F. Proposals are not to be marked as confidential or proprietary. The County may refuse to consider any Proposal so marked. All Proposals and supporting documents will be subject to the provisions of the California Public Records Act (California Code

Government Code 7920.000 et seq.) (PRA) and will be disclosed or withheld in accordance therewith. The County shall not be liable in any way for disclosure of any such records.

Additionally, all Proposals shall become the property of the County.

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Respondents should not request that certain information be treated as exempt, and statements in the Proposals should not be marked as confidential or proprietary. In the event that any information is marked as confidential or proprietary, as it may be absolutely necessary, Respondents have the sole responsibility of obtaining any applicable injunctive reliefs to prevent the disclosure of such confidential proprietary information in connection with any request made to County pursuant to PRA or a subpoena for disclosure of such information.

G. Each Respondent shall exercise reasonable care and diligence to avoid submitting a

Proposal that could result in a conflict of interest if Respondent were to be selected. This obligation shall apply to the Respondent, the Respondent’s employees, agents, and relatives, sub-contractors, and third parties associated with accomplishing work and services in Proposal. In the event Respondent has done work for the County on this Project in the past or has reason to believe that a conflict of interest may exist for Respondent in regard to this Project, Respondent should consult with its legal counsel prior to responding to this solicitation. Any Respondent who is found to have an actual conflict of interest may have its Proposal rejected on that ground.

Respondent, its employees and/or consultants may be subject to the provisions of the

California Political Reform Act of 1974 (the “Act”), which (1) requires such persons to disclose any financial interest that may be materially affected by services provided under this Contract, (2) prohibits such persons from making, or participating in making, decisions that could reasonably affect such interest; and (3) may require the filing a Statement of

Economic Interest (Form 700).

If subject to the Act, Respondent shall conform to all requirements of the Act. Failure to do so shall constitute a material breach and is grounds for immediate termination of the

Contract by County. Respondent shall indemnify and hold harmless County for any and all claims for damages resulting from Respondent’s violation of this Section.

H. By submitting a Proposal, the Respondent represents that it thoroughly examined the

County’s requirements, is familiar with the services required under this solicitation and is qualified and capable of providing the services to achieve the County’s objectives.

I. Each Respondent must submit its Proposal in strict accordance with all requirements of this solicitation and compliance must be stated in the Proposal. Deviations, clarifications and/or exceptions must be clearly identified and listed separately as alternative items on additional information section for the County’s consideration as specified in the

Proposal Response Requirements Section, “Statement of Compliance.”

Note: Allow sufficient time to upload all required files. The County’s eProcurement Portal will not allow any uploads after the due date and time specified herein, e.g., if Part 1 and 2

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P.M., Part 3 will not upload successfully.

J. Pre-contractual expenses are not to be included in the Cost Proposal, Attachment B, Pricing and Compensation. Pre-contractual expenses are defined as including, but not limited to, expenses incurred by the Respondent in: a) preparing its Proposal in response to this solicitation; b) submitting that Proposal to the County; c) negotiating with the County any matter related to the Respondent’s Proposal; and d) any other expenses incurred by the

Respondent prior to the date of award and execution, if any, of the Contract.

K. Any Proposal may be construed as non-responsive and ineligible for consideration if it does not comply with the requirements of the solicitation. Failure to comply with the technical features and acknowledgment of receipt of addenda are common causes for holding a Proposal nonresponsive.

L. Where two or more Respondents desire to submit a single Proposal in response to this solicitation, they must do so on a prime/subcontractor basis rather than as a joint venture.

The County intends to contract with a single firm that may subcontract with multiple firms

(team) but not with multiple firms doing business as a joint venture.

M. County does not require and neither encourages nor discourages the use of lobbyists or other consultants for the purpose of securing business.

N. The County requires a valid D-U-N-S number prior to Contract Award. If needed, your company may obtain one at no cost at www.dnb.com. If you are unable to provide/obtain a D-U-N-S number, please indicate so in your proposal/bid submission response.

O. The County requires a valid UEI number prior to Contract Award. Your company must obtain one at no cost at www.usfcr.com. If you are unable to provide/obtain a

UEI number, please indicate so in your proposal submission response.

P. Effective from the issuance date of this solicitation until a Contract is awarded or the solicitation is withdrawn, all individuals or entities responding—including their employees, agents, representatives, proposed partners, subcontractors, members, lobbyists, or attorneys (collectively "Respondents")—are prohibited from engaging in any direct or indirect communication with County personnel involved in the selection process, except with the designated Deputy Purchasing Agent (DPA). Respondents may continue conducting business with the County on matters unrelated to this solicitation and may communicate with County staff, provided the solicitation is not discussed. Any attempt to engage in discussion regarding this solicitation with anyone other than the designated DPA will be presumed to create an unfair competitive advantage and may result in disqualification.

http://www.dnb.com/ http://www.usfcr.com/

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Q. After the closing date and time for receipt of proposals, evaluation, and if requested by the

County, interviews will commence. Respondents who submit proposals most responsive to the County’s requirements may be asked to give a presentation of their proposal to

County staff. The County makes no guarantee as to the number of Respondents selected for interviews. Selected Respondents should be prepared to make its presentation within five (5) business days after notification and be prepared to discuss all aspects of its proposal in detail, including technical questions regarding the proposal. Respondents shall not be allowed to alter or amend its proposal through the use of the presentation process.

1.5 MANDATORY PRE-SUBMITTAL MEETING AND SITE VISIT

Attendance of Pre-Submittal Meeting and Site Visit is required and will be held on Tuesday, December 9, 2025 at 10:00 am local time, no one will be admitted 10 minutes after meeting has started. The meeting will be located at John Wayne Airport Terminal B - John Wayne Statue 18601

Airport Way Santa Ana, CA 92702 Attendance is mandatory in order to participate in the proposal process and is limited to two (2) individuals per contractor/company. Failure to attend this pre-submittal meeting and site visit will render your proposal non-responsive. Attendees are encouraged to arrive early to ensure a parking space. Attendees are responsible for payment of parking fees. Attendance and sign-in at the meeting is required to be considered responsive. Please note: Attendees must attend the entire meeting in order to submit a proposal.. At this meeting, County staff will discuss the scope of work, general contract issues and respond to questions from the attendees. The Pre-Submittal Meeting and Site Visit will be conducted one time only.

Attendance and sign-in at the pre-submittal meeting is required. Contractor must stay until the meeting has ended. Failure of any Respondent to attend this Mandatory Pre-Submittal Meeting and Site Visit shall constitute a substantial variation from the requirements of the Contract

Documents and the Proposal of any Respondent not in attendance will be rejected as nonresponsive. All questions will need to be submitted in writing through the County’s online eProcurement system at https://procurement.opengov.com/portal/ocgov. The Respondent will have until Friday, December 26, 2025 before 2:00 pm to submit questions.

• Please confirm your attendance by replying via the RSVP feature in the County's eProcurement Portal.

• Respondents are responsible for securing parking and payment of parking fees (if applicable)

• Respondents are encouraged to arrive early to ensure a parking space

1.6 EVALUATION PROCESS AND CRITERIA

Proposals deemed to meet all minimum solicitation requirements will be scored based on the established criteria, and will be assigned points that measure the responsiveness to each identified criterion. The total number of points earned will be tallied for each Proposal, based upon the

Respondent(s) submitted written materials.

https://procurement.opengov.com/portal/ocgov https://procurement.opengov.com/portal/ocgov

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Proposals shall be evaluated by an Evaluation Panel of job knowledge experts on the basis of the responsiveness to the requirements in this RFP. The County may request clarifications, or otherwise verify the contents of the Proposal, including information about the Respondent, Contractors and sub-contractors.

The scoring is based on evaluation of the Proposal as measured against the Proposal Scoring

Criteria, which includes County of Orange Procurement Preference Policy, in accordance with

Sections 1.8-103 and 4.3-112 of the 2024 County Contract Policy Manual (CPM). A copy of the

2024 CPM can be found at https://cpo.ocgov.com/cpm. Proposals will be evaluated from the most advantageous to the least advantageous to the County.

*Please note: These minimum qualifications must be verified for the Proposal to be deemed responsive. Any Proposal may be construed as non-responsive and ineligible for consideration if it does not comply with the requirements of the solicitation.

Minimum Qualifications/Requirements: Respondent’s Proposal shall meet the following minimum requirements and qualifications to proceed to the evaluation and scoring process:

Proposer must meet the following minimum requirements listed below:

A. Respondent must have the ability to do business in Orange County, California.

B. Respondent must complete all required sections of the solicitation, including the submission of all requested information, completion of all applicable exhibits/attachments, and pass all Information Technology (IT) security requirements.

C. Respondent must have experience within the last ten (10) years in the deployment and installation of Common Use Processing Systems (CUPPS) and Common Use Self

Service System (CUSS) at airports with similar operational model and airline mixes comparable to those relevant in this scope of work.

D. Respondent shall provide a summary of services previously delivered that are substantially similar in scope, complexity, and nature to the work requested under this solicitation package.

E. Respondent must demonstrate the capability and financial capacity to perform and support all services required under this solicitation.

F. Respondent must have existing qualified personnel with the capability to perform all required services, including installation, acceptance testing, and obtain Payment Card

Industry (PCI) report and Attestation of Compliance (AOC) as required in the Scope of

Work.

G. Respondent must possess all required licenses to complete this project at the time of proposal.

Written Proposal Scoring: 500 points maximum https://cpo.ocgov.com/cpm

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See "Proposal Scoring Criteria" section for categories and points.

*NOTE: Respondents submitting exceptions to the County Model Contract provided with this solicitation may receive a score of "0" for this criterion.

Presentation/Interview Scoring: 400 points maximum

County reserves the right to conduct, or not to conduct, oral interviews and/or presentations with the highest-ranked Respondent(s). The decision whether to conduct oral interviews/presentations rests solely with the County, and the decision of the DPA is final. Respondents shall be ready to attend the interview within five (5) calendar days of notification. Any inquiry to determine the responsibility of a Respondent to this solicitation may be conducted. Respondent agrees that the submission of a Proposal is permission by Respondent for County to verify all information contained therein. If County believes it necessary, additional information may be requested from the Respondent. The County may also send written questions and ask for written responses within five (5) business days. Failure to comply with any such request may disqualify a Respondent from further consideration.

Price Proposal: 100 points maximum

The proposal with the lowest cost shall receive the maximum points allowed for this criterion. All other proposals shall receive a proportionate percentage of the points available based on their cost relationship to the lowest-priced proposal.

1.7 SELECTION/AWARD PROCEDURES

Upon the completion of the evaluation process, the Evaluation Committee will make a recommendation for an award to the County’s DPA. Final award determination shall be subject to reference checks and past performance.

The Model Contract contained herein this RFP is the Contract proposed for execution. It may be modified to incorporate negotiated items and other pertinent terms and conditions set forth in this

RFP, including special conditions and requirements and those added by addendum, necessary attachments and/or exhibits, and to reflect Respondent’s Proposal and qualifications. Any additional exceptions to the terms and conditions made by any Respondent after submission of its

Proposal may result in its elimination from further consideration.

Exceptions to the terms and conditions of the proposed Contract or the statements regarding

Respondent’s inability to comply with any of the provisions thereof are to be declared in the response to the RFP in VENDOR RESPONSES - Statement of Compliance.

Negotiations may or may not be conducted with the finalist(s); therefore, the Proposal submitted should contain Respondent(s) most favorable terms and conditions, since the selection and award may be made without further discussion or need for clarification. Any additional exceptions to the terms and conditions made by any Respondent(s) after submission of its proposal may result in elimination from further consideration.

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The County will enter into negotiations with the selected Respondent and award a contract upon completion of negotiation of fees and contract terms. The award requires approval(s) by the County

Board of Supervisors.

If a satisfactory Contract cannot be negotiated in a timely manner, County, in its sole discretion, may terminate negotiations with the selected Respondent and begin negotiations with the next

Respondent.

1.8 RIGHTS RESERVED TO COUNTY

The County reserves the right to:

A. Make use of any information or ideas in the Proposals submitted.

B. Request proposal revisions and hold discussions and negotiations with any Respondent as necessary to serve the best interests of the County.

C. Seek publicly available information about the Respondents.

D. Conduct, or not conduct, oral interviews and/or presentations with the highest-ranked

Respondent(s) and additional Respondents.

E. Waive, at its discretion, any procedural, non-material defects, irregularity, or informality, which County deems correctable or otherwise not warranting rejection of the proposal that do not result in any unfair competitive advantage. Any waiver will not excuse a proponent from full compliance.

F. Verify and validate any information prior to Contract Award and during the entire term of the Contract.

G. Negotiate the final Contract with any Respondent(s), including pricing/fee schedule, as necessary to serve the best interests of the County;

H. Withdraw or cancel in part or in its entirety this solicitation at any time without prior notice and furthermore makes no representations that any Contract will be awarded to any

Respondent responding to this solicitation;

I. Award its total requirements to one Respondent or to apportion those requirements among two or more Respondents as the County may deem to be in its best interests;

J. Reject any Proposal if it is conditional, incomplete or deviates significantly from the services requested in this solicitation; and/or

K. Request Best and Final Offer from any Respondent determined to be within the competitive range. Unless requested by the County, late Best and Final Offers will not be accepted by the County for any reason. In addition, negotiations may or may not be conducted with

Respondents.

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L. Make multiple awards to Respondent(s) for services requested in this solicitation, at its sole discretion, to serve the best interests of the County.

M. Defer award of this Contract for a period of ninety (90) calendar days after the solicitation opening. During this period, Respondent shall guarantee the prices and terms quoted in their Proposals. The County and Respondent may mutually agree in writing to extend this deferral period.

Therefore, Proposals submitted shall contain the Respondent’s most favorable terms and conditions, since the selection and award may be made without discussion with any Respondent.

1.9 DEPARTMENT OF THE TREASURY, INTERNAL REVENUE SERVICE FORM

W-9/W-8 REQUIREMENTS

Effective June 3, 2006, all Contractors, entering into a Contract with County, who are not already established in Countywide ERP System as an Auditor-Controller vendor, will be required to submit to County a federal Form W-9, or form W-8 for foreign vendors. County will inform

Contractor, at the time of award, if the Form W-9 or W-8 will be required.

In order to comply with this County requirement, within ten (10) days of notification of selection of award of Contract but prior to official award of Contract, the selected Contractor agrees to furnish to Contract administrator, DPA, or the agency/department deputy purchasing agent the required W-9 or W-8.

1.10 LEVINE ACT REQUIREMENT

Effective January 1, 2023, all contractors entering into a contract with the County, will be required to submit the Campaign Contribution Disclosure Form for any contributions made on or after

January 1, 2023. In order to comply with this requirement, Respondent agrees to furnish the required Campaign Contribution Disclosure Information form as a required submittal with its

Proposal. Failure to include the form as required will render the Proposal nonresponsive.

SECTION 2. PROTEST PROCEDURES

PROTEST PROCESS

All protests shall be typed under the protestor’s letterhead and submitted in accordance with the provisions stated herein. All protests shall include at a minimum the following information:

A. The name, address, and telephone number of the protestor;

B. The signature of the protestor or the protestor’s representative;

C. The solicitation or contract number;

D. A detailed statement of the legal and/or factual grounds for the protest; and, E. The form of relief requested.

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Protest of Solicitation Specifications:

A. All protests related to solicitation specifications must be submitted to the Deputy

Procurement Agent (DPA), Monica Rodriguez at mmrodriguez@ocair.com, no later than five (5) business days prior to the Closing Date of the solicitation. Protests received after the five (5) business-day deadline will not be considered by the County.

B. In the event the protest of specifications is denied, and the protestor wishes to continue in the solicitation process, the protestor must still submit a bid/response prior to the close of the solicitation in accordance with the solicitation submittal procedures provided in this solicitation.

Protest of Award of Contract:

A. For protests related to the award of a contract, the protest must be submitted to the

Deputy Procurement Agent, Monica Rodriguez at mmrodriguez@ocair.com, no later than five (5) business days after the Notice of Intent to Award is provided by the DPA.

B. Protests relating to a proposed contract award received after the five (5) business day deadline will not be considered by the County.

Protest Process

A. In the event of a timely protest, the County shall not proceed with the solicitation or award of the contract until the DPA issues a decision on the protest.

B. Upon receipt of a timely protest, the DPA will, within ten (10) business days of receipt of the protest, issue a decision in writing which shall state the reasons for the actions taken.

C. The County may, after providing written justification, make the determination that an immediate award of the contract is necessary to protect the substantial interests of the

County. The award of a contract shall in no way compromise the protester’s right to the protest procedures outlined herein.

D. If the protestor disagrees with the decision of the DPA, the protestor may submit a written appeal to the County Procurement Officer requesting an appeal to the

Procurement Appeals Board, in accordance with the process stated below.

APPEALS PROCESS

A. If the protestor wishes to appeal the protest decision of the DPA, the protestor must submit, within three (3) business days from receipt of the DPA’s decision, a written appeal to the

Office of the County Procurement Officer.

Written appeals must be sent by mail to the address below with a courtesy copy by email;

County of Orange/County Executive Office

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County Procurement Office

400 W. Civic Center Drive, 5th Floor

Santa Ana, CA 92701

Attn: County Procurement Officer

CPOAppeals@ceo.oc.gov

B. Within fifteen (15) business days, the County Procurement Officer will review all materials in connection with the appeal, assess the merits of the protest and provide a written determination that shall contain his or her decision on whether the appeal shall be forwarded to the Procurement Appeals Board.

C. The decision of the County Procurement Officer on whether to allow the appeal to go forward will be final and there shall be no right to any administrative appeals of this decision.

SECTION 3. SCOPE OF WORK

3.1 PURPOSE AND BACKGROUND

John Wayne Airport (JWA) is seeking proposals for Common Use Passenger Processing (CUPPS) and Common Use Self Service (CUSS) Systems Replacement & Support Services. The scope of work includes disposal of the existing CUPPs and CUSS systems, and the phased deployment of the new systems, in coordination with Couty and airline personnel training. The Contractor shall furnish all materials, equipment, labor, supervision and services necessary to install and implement fully operational CUPPS and CUSS systems as specified herein. This includes, but is not limited to, supply, delivery, unloading, setting, anchoring, electrical and data wiring installation and termination, new equipment, new software, maintenance and support services. All installations done pursuant to this contract shall be routine and usual work that is incidental to the replacement of the CUPPS/CUSS equipment. The full scope of this desired platform is detailed below.

Contractor shall provide a turn-key solution that includes all professional services, materials/equipment, and site administration/maintenance offerings that meet the County's requirements as defined in this section.

3.2 SCOPE OF WORK

The work in this section includes the disposal of all existing CUPPS and CUSS system equipment and furnishing all material, equipment, software, integration, labor, and supervision to install in place fully operating CUPPS and CUSS systems as specified herein. The scope of the project includes but is not limited to the design, development, all associated equipment and software, programming, integration with existing systems (e.g. Content Management System (CMS) and

IED Globalcom Mass Notification System, Baggage Handling System), fabrication, packaging, shipping, delivery, unloading, setting/installation of all hardware and software, peripherals, and associated mounts, anchoring, electrical and data wiring installation, electrical and data wiring termination, start up, unit testing, reliability testing, systems testing, and on-site training of County mailto:CPOAppeals@ocgov.com

John Wayne Airport - Common Use Passenger Processing (CUPPS) and Common Use Self Service (CUSS) Systems Replacement

& Support Services, 280-2928904-MR Page 16 of 112 staff and airline staff, and complete documentation of CUPPs and CUSS systems. All installations done pursuant to this contract shall be routine and usual work that is incidental to the replacement of the CUPPS/CUSS equipment. The system shall support multiple credentials for access control and payment services and shall be compliant with the most current Payment Card Industry (PCI)

Data Security Standards (DSS) at the time of completion.

The Contractor shall inspect the Airport facilities, as provided in Exhibit B - Reference

Documents, to ensure that there is adequate utility infrastructure and space for the proposed equipment and systems. If additional utilities are required, the Contractor must provide an itemized listing of the required utilities to be included with the proposal along with a fixed price quote for the installation. For the following scoped systems, the Contractor shall clearly identify where a core offering is being proposed and where a subcontractor will be used to prove a system or a service.

The Contractor shall submit a detailed disposal, installation, transition, and implementation plan

("Plan") for the disposal of the existing CUPPS and CUSS systems, installation of the new CUPP

S and CUSS system, and transition from the existing systems in two (2) phases to the new CUPPS and CUSS systems while maintaining daily Airport and airline operations. The installations of the new CUPPS and CUSS systems shall be routine and usual work that is incidental to the replacement of the CUPPS/CUSS equipment.

A. The Plan shall include:

1. List of all CUPPS and CUSS equipment by Terminal building (A, B, C) to be disposed of and to be installed.

2. The network (and server, if required) infrastructure design, including a network diagram.

3. Detailed phasing and timing of installation, transition, and implementation of the new

CUPPS and CUSS equipment, hardware, peripherals, associated mounts, associated trays, and software, while accounting for the need to keep the Airport and airlines in operation, for training required, and for transition period(s) between the old and new systems.

4. Training schedule for Airport and airline staff.

5. Current Terminal Buildings

a. Terminal A - 18601 Airport Way, Santa Ana, CA 92707

b. Terminal B - 18601 Airport Way, Santa Ana, CA 92702

c. Terminal C - 18601 Airport Way, Santa Ana, CA 92702

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3.3 COMMON USE PASSENGER PROCESSING SYSTEM (CUPPS)

The existing Common Use Passenger Processing System (CUPPS), including all hardware, peripherals, displays, mounts, trays, scanners, printers, and software was provided by SITA

(formerly Ultra/Materna) in 2011. This existing CUPPS system has been discontinued and is no longer being supported. The County requires a new (cloud based preferred) CUPPS system and a new CUSS system that can utilize the existing infrastructure and millwork. The Contractor shall dispose of the existing components, equipment, displays, kiosks, mounts, trays, and software, and install all necessary components including but not limited to equipment, peripherals, displays, workstations, scanners, printers, mounts, trays, displays, kiosks, and software that will enable multiple airlines, ground handlers, or others to share physical check-in or gate podium positions, whether simultaneously, to operate in the facility using their host software and a common set of compatible hardware, without the need for any software or equipment configurations or modifications by any specific airline. The Contractor shall submit a detailed disposal, installation, transition, and implementation plan ("Plan") for the disposal of existing CUPPS and CUSS systems, installation of the new CUPPS and CUSS system, and transition from the existing systems in two (2) phases to the new CUPPS and CUSS systems while maintaining daily Airport and airline operations. The installations of the new CUPPS and CUSS systems shall be routine and usual work that is incidental to the replacement of the CUPPS/CUSS equipment.

The CUPPS compliant platform for Departure Control System (DCS) Applications will support each airline who will be operating on the CUPPS at the Airport at the time of implementation. The

CUPPS host interface solution will support existing airlines' connectivity requirements.

The existing CUPPS platform consists of the following:

A. One hundred twelve (114) ticket lobby check-in counter workstation positions which include computers, displays, printers, 2D handheld boarding pass readers, other peripherals, keyboard and mouse trays, display mounts, and universal power supplies.

B. Ninety-two (92) gate counter workstation positions which include but are not limited to computers, displays, RFID capable bag tag printers, boarding pass printers, fixed boarding gate readers (BGRs), 2D handheld boarding pass readers, magnetic stripe readers (MSRs), optical character reader (OCRs), keyboards, mice, keyboard and mouse trays, display mounts, a common use digital copier and printer (DCP), and universal power supplies.

C. Six (6) skycap check-in positions per terminal (18 in total) which include computers, displays, RFID capable bag tag printers, boarding pass printers, magnetic stripe readers

(MSRs), optical character reader (OCRs), 2D handheld boarding pass readers, keyboards, mice, other peripherals, keyboard and mouse trays, display mounts, and universal power supplies.

D. Four (4) Customs and Border Protection (CBP) international Arrivals Recheck workstations, which include computers, displays, RFID capable bag tag printers, boarding pass printers, magnetic stripe readers (MSRs), optical character reader (OCRs), 2D

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E. Eight (8) baggage makeup area CUPPS workstations (2 in Terminal A, 2 in Terminal B, and 4 in Terminal C).

F. Four (4) Common Use Training & Testing Lab CUPPS workstations, which include components from ticketing, gate counter, and skycap workstations.

3.4 COMMON USE SELF-SERVICE (CUSS) SOLUTION

Dispose of all existing Common Use Self-Service (CUSS) kiosks that were provided by SITA with a new CUSS solution that will enable passengers to check-in to any airline at any kiosk simultaneously or consecutively without the need for any software or equipment configurations or modifications by any specific airline. Reuse existing power, data, and anchoring bolts if possible.

The existing CUSS platform consists of the following:

A. One hundred sixteen (116) Check-in Lobby Kiosks

B. Two (2) Common Use Testing and Lab Kiosk

3.5 CONTENT MANAGEMENT SYSTEM (CMS)/DIGITAL DISPLAYS

John Wayne Airport (JWA) does not currently have a full feature CMS (Content Management

System) and is currently using feeds from the Flight Information Display System (FIDS) and

CUPPS platforms to provide digital signage information. The Contractor shall replace this system and implement a new feature rich, flexible, and supportable CMS system to meet airline, airport and passenger needs for displaying visual information into the foreseeable future for the JWA campus, including but not limited to gate information, flight information, baggage information, airline proprietary information including lists such as priority passenger call-up, boarding announcements, or upgrade list information, and code-compliant visual paging system information including emergency broadcast and evacuation messaging, airline standard messages, fully custom messages, passenger messaging/paging call information, and pre-recorded messing by JWA. The visual paging component must integrate with an existing IED audio paging system and must scroll thru relevant text in synchronization with audio being played over the paging system speakers.

The new CMS shall integrate into and support the County's overall common use environment and approach. The CMS shall give the Airport control over content across all connected devices.

Additionally, the Proposed solution should include both a proposed full replacement of all existing displays and an option for reuse of the existing displays. The Airport reserves the right to choose one of these two options. The CMS system shall also be utilized to distribute code-compliant

Visual Paging messaging, Department of Homeland Security (DHS)/ Transportation and Safety

Agency (TSA) and County proprietary messaging throughout the Airport.

The current information displays and visual paging displays consist of the following:

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• Thirty-seven (37) Samsung PM49H 49" visual paging displays (one (1) at each gate 2-21

(total 20), one (1) at each commuter gates 1ABC and 22ABC (total 2), three (3) in the

Customs and Border Protection (CBP) Federal Inspection Station (FIS) facility and recheck, one (1) at each checkpoint Terminal A/B/C (total 3), one (1) at each baggage claim

Terminal A/B/C and Terminal C internationals arrivals area (total 4), one (1) in the rotated square between Terminals A and B on Departures deck landside, one (1) at each check-in lobby in Terminals A, B and C (total 3)).

• Eighty-eight (88) Flight Information Displays (FIDS) and multi-use Flight Information

Displays (MuFIDS) throughout all Terminals A, B, C and CBP FIS, 50"-57" at the large

MuFIDS/directory displays at the ends of each Security Checkpoint in Terminals A, B, C) in size, primarily comprised of Samsung or NEC models.

• Six (6) Multi-Use Flight Information Displays, 60" in size, at sterile ends of each

Terminal security checkpoint at the top of each terminal directory board.

• Forty-eight (48) Gate Information Display System (GIDS) displays, 50" in size, primarily comprised of Samsung or NEC models.

• Forty-five (45) of Baggage Information Display System (BIDS) displays, 50" in size, primarily comprised of Samsung or NEC models o Sixteen (16) Bag Outbound Makeup BIDS displays across Terminals A, B, C baggage makeup areas, 50" in size, primarily comprised of Samsung or NEC models.

o Nine (9) Bag Inbound Belt displays across Terminals A, B, and C baggage makeup areas, 50" in size, primarily comprised of Samsung or NEC models.

o Twenty (20) 24" Carousel Number BIDS displays (one (1) on each gate pylon for

Gates 2-21).

• One hundred sixty-two (162) Check-in Backwall displays, 40" in size, primarily comprised of Samsung or NEC models.

• One hundred fourteen (114) Check-in/Ticket Lobby Overhead displays, 40" in size, primarily comprised of Samsung or NEC models.

In addition, JWA has thirty-six (36) Visual Paging displays throughout the JWA campus, driven by the IED/Atlas Public Address System.

The scope of the solution to be provided and configured includes:

A. Content Management System (CMS)

B. Content Development for the existing displays

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C. Content Development for future displays

D. Integration with Resource Management System (RMS)

E. Integration of a data feed for flight information

F. Integration with existing IED Atlas Public Address System for Visual Paging

G. Integration with Baggage Handling System

All replacement digital displays shall meet these minimum requirements:

A. Displays shall be commercial-grade, 24/7 rated for consistency LED -backlit LCDs with sustained brightness of >700 nits (FIDS, backwalls) and >500 nits (BIDS), anti-glare coatings, >178° viewing, and VESA mounts. Exterior mounted displays shall be commercial grade, 247 rated for consistency, LED-backlit LCDs with sustained brightness of >3500 nits in full size, 200 nits under a roof/canopy, and auto-dimming to 300 nits at night. Exterior displays must also have anti-reflective glass and must be capable of operating under direct sunlight with appropriate visibility.

B. Units shall provide HDMI 2.0 and DisplayPort inputs, LAN with 802.1X, RS-232C, OPS/SDM slot, input failover, and remove device management via secure HTTSP API. If new display units require DDCs to drive content to the displays, Direct Digital Controls

(DDCs) shall be power-over-ethernet (PoE) capable.

C. Color presets shall include D65/Rec.709 with brightness uniformity <+15%.

D. Devices shall support pixel-shit and panel care to mitigate image retention.

E. Display backlight life shall be >70,000 hours to L50 measured at the specified calibrated brightness (>600 nits).

F. Mean Time between failures (electronics) >60,000 hours.

G. Contractor shall provide…