Exhibit_B_-Reference_Documents.pdf

This is a reference documents file related to an RFP issued by the County of Orange, John Wayne Airport in California for Common Use Passenger Processing (CUPPS) and Common Use Self Service (CUSS) Systems Replacement & Support Services. The County seeks proposals to replace passenger processing systems serving approximately 11.7 million annual passengers, including 238 CUPPS workstations deployed across ticket lobbies, gates, skycap positions, and customs facilities, and 118 CUSS kiosks. The project scope also includes implementation of a new Content Management System supporting 350 digital displays and a Resource Management System, with optional features including potential Local Departure Control Systems and biometric integration capabilities. A mandatory pre-submittal meeting is scheduled for December 9, 2025, with a question submission deadline of December 19, 2025 (or December 26, 2025 per an updated notice) at 2:00 PM, and proposals must be submitted electronically by January 21, 2026 at 3:00 PM. The contract will have an initial three-year term with options to renew for two additional years.

Evaluation will allocate 500 points to written submissions assessing firm qualifications, key personnel, project approach, and contract compliance, plus 400 points for presentations and interviews. Respondents must demonstrate experience implementing CUPPS and CUSS systems at three or more similarly-sized or larger airports within the past ten years, possess valid California licenses, and maintain PCI Data Security Standard compliance. The County offers cost score adjustments for certified Orange County Local Small Businesses (5 percent) and Disabled Veteran Business Enterprises (8 percent). While specific budget amounts are not stated, the pricing proposal requires detailed cost breakdowns for hardware, software, licensing, implementation, consulting, warranty, maintenance, and optional features. The incumbent vendor will be required to transfer comprehensive technical documentation and provide knowledge transfer support. Successful vendors must maintain insurance coverage including $1 million general liability and $5 million network security and privacy liability, and comply with service level requirements featuring financial penalties ranging from $125 to $2,000 per incident and NIST 800-53 cybersecurity standards.