UNSPSC 43211514: Computer kiosk

A structure that houses a computer terminal providing customized retail services.

UNSPSC 43211514 Computer kiosk is a Commodity code that covers self-service passenger processing and information display systems procured by transit authorities and airport operators. State and local governments buy specialized kiosk systems and related hardware under this code, including passenger check-in terminals, baggage drop stations, and integrated digital signage supporting customer-facing operations at transportation hubs. The issuing bodies are primarily large transit authorities and county airport operators serving high-volume passenger environments. Orange County, through John Wayne Airport, is the standout repeat buyer in recent activity.

Orange County's John Wayne Airport posted an RFP in October 2026 for Common Use Passenger Processing (CUPPS) and Common Use Self Service (CUSS) Systems Replacement & Support Services, seeking to replace and support 238 CUPPS workstations and 118 CUSS kiosks serving approximately 11.7 million annual passengers, with a mandatory pre-submittal meeting on December 9, 2025, and a proposal submission deadline of January 21, 2026. The procurement requires demonstrated experience implementing CUPPS and CUSS systems at three or more airports of similar or larger size within the past ten years, compliance with PCI Data Security Standard, and comprehensive service-level performance metrics with financial penalties ranging from $125 to $2,000 per incident. The contract carries an initial three-year term with options to renew for two additional years, with preferences for Orange County Local Small Business (OCLSB) and Disabled Veteran Business Enterprise (DVBE) certifications providing 5 percent and 8 percent cost score adjustments respectively. Geographic activity concentrates in California and Virginia based on recent postings; the vendor must carry $1 million in general liability and $5 million in network security and privacy liability insurance.