Exhibit_B_-Reference_Documents.pdf

Exhibit B is a reference document file for the County of Orange, John Wayne Airport's Request for Proposals for Common Use Passenger Processing (CUPPS) and Common Use Self Service (CUSS) Systems Replacement & Support Services. The solicitation seeks qualified vendors to replace and support passenger processing systems serving approximately 11.7 million annual passengers, including 238 CUPPS workstations across ticket lobbies, gates, skycap positions, and customs facilities, as well as 118 CUSS kiosks. Additional deliverables include a new Content Management System supporting 350 digital displays, a Resource Management System, and potential optional features such as Local Departure Control Systems and biometric integration. The mandatory pre-submittal meeting is scheduled for December 9, 2025, with questions and requests for interpretation due by December 19 or 26, 2025, before 2:00 PM. Proposals must be submitted electronically through the County's eProcurement Portal by January 21, 2026, at 3:00 PM. The contract will have an initial three-year term with options to renew for two additional years.

Respondents must demonstrate proven experience implementing CUPPS and CUSS systems at three or more airports of similar or larger size within the past ten years, possess financial capacity, hold valid California licenses, and demonstrate PCI Data Security Standard compliance. The proposal evaluation allocates 500 points to written submissions and 400 additional points for presentations and interviews. The County offers preferences for local and disadvantaged businesses, providing 5 percent cost score adjustments for Orange County Local Small Business (OCLSB) certification and 8 percent adjustments for Disabled Veteran Business Enterprise (DVBE) certification. While no incumbent vendor is explicitly named, the disentanglement list indicates a current service provider must transfer comprehensive technical documentation, administrative materials, historical data, and provide knowledge transfer support. The contract requires comprehensive insurance coverage, including $1 million in general liability, $5 million in network security and privacy liability, and compliance with PCI DSS standards and NIST 800-53 framework requirements. Service level requirements include specific performance metrics with financial penalties ranging from $125 to $2,000 per incident.