Attachment_E_-_JWA_Disentanglement_List.pdf
PDF 27 KB Posted
- Solicitation number
- 280-2928904-MR
- Issued by
- Orange County, California
About this file
This is a disentanglement list for the County of Orange, John Wayne Airport (JWA), outlining the technical documentation, data, and knowledge transfer requirements that the incumbent service provider must deliver upon contract termination or non-renewal. The list comprises 14 distinct deliverables spanning system configuration, operational procedures, licensing information, and personnel training. Deliverables include extracts of the Configuration Management Database with all attributes; incident tickets, service level reports, and call queue histories; comprehensive software licenses and subscription keys with renewal procedures and costs; contact lists and escalation procedures; knowledge base articles and user training documentation; IP standards and network design specifications; configuration standards documents; ongoing project documentation; network and system diagrams in both physical and logical formats; operations and maintenance procedure documents; email communications exports; account credentials and usernames; on-site shadow support and cross-training for administrative tasks; and prior assessment documentation including vulnerability scans and audit findings. All deliverables must be provided within 30 calendar days following the County's written notice of termination, non-renewal, or other formal request, with formats specified as Excel, Word, PDF, Visio, or PST files as appropriate for each category. The shadow support and cross-training element (item 13) requires scheduling and goal definition to ensure complete knowledge transfer of all administrative tasks.
This disentanglement list supports the CUPPS and CUSS Systems Replacement & Support Services contract for John Wayne Airport, which processes approximately 11.7 million annual passengers and manages 238 CUPPS workstations and 118 CUSS kiosks. The document reflects requirements for a planned transition from an incumbent vendor, ensuring comprehensive knowledge transfer and system continuity during the procurement process. The disentanglement requirements emphasize cybersecurity and operational continuity, including mandatory transfer of account credentials, security assessments, network configurations, and all historical operational data necessary for seamless transition to a successor vendor. These detailed transition requirements underscore the critical nature of the airport's passenger processing infrastructure and the necessity for complete documentation to support service continuity throughout the contract transition period.
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No. Category Format Description / Key Data Elements Delivery Date 1 Extract of JWA CMDB, including all attributes Excel Extract of JWA CMDB, including all attributes 30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
2 Extract of all incident tickets and requests, SLR reports, call queue history reports, satisfaction survey responses and results
Excel Extract of all incident tickets and requests, SLR reports, call queue history reports
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
3 Licenses and subscription keys Excel All software and subscription licenses, with account names and contacts, purchase dates, term of license (if subscription), renewal procedures and cost, and associated websites.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
4 Contact lists and escalation procedures Excel All site contacts (name, office number, mobile number, email, location), escalation procedures (hours of availability, order of contact) and building access policies and procedures (security requirements, key box locations, special instructions).
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
5 KB articles, Job Aids, and User Training documentation Word or PDF Current KB articles, Job Aids and user training documentation. 30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
6 IP standards and design Word / Excel Excel spreadsheet of current IP subnet breakdown with descriptions for each subnet.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
7 Configuration Standards documents Word Documents detailing configuration standards for all devices, accounts, groups, and other configuration items.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
8 Documentation on any ongoing projects Word / Excel Initiating request, Task Order, Requester Info, Start Date, Requested or
Required By Date, Charter, Sponsor, Stakeholders, Communication
Plan, Risk Register, ETC, EAC
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
9 Network and system diagrams - Physical and Logical Visio Physical and logical diagrams depicting the Airport's Common Use system and interconnected systems. Diagrams should depict the network at the top level, as well as individual diagrams for each sub-function.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
10 Current O&M Procedures documents - run books Word Documents showing current SOP's for new builds, configurations, common service requests, incident response and client facing processes for use of systems such as wireless and remote access.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
11 Export of email communications with JWA stakeholders PST Export of all email communications with JWA stakeholders related to the operation of the CUPPS.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
12 Export of all account usernames and passwords Word / Excel List of all account usernames, passwords, domain information, purpose, one-time passcodes, or associated websites.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
13 Shadow support personnel to cross train on all administrative tasks NA Schedule and goals to be defined as we review documentation provided in order to ensure knowledge transfer is complete.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
14 Assessments done to date (e.g., vulnerability scans, audits) Word / Excel Documents showing findings of prior network and security assessments, and any evidence produced, collected, or maintained for audits.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
JOHN WAYNE AIRPORT (JWA) DISENTANGLEMENT LIST
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