Attachment_E_-_JWA_Disentanglement_List.pdf
PDF 27 KB Posted
- Solicitation number
- 280-2928904-MR
- Issued by
- Orange County, California
About this file
This is a Disentanglement List prepared by the County of Orange, John Wayne Airport (JWA), detailing the comprehensive technical documentation and knowledge transfer requirements that the incumbent service provider must deliver upon contract termination, non-renewal, or other written request. The list encompasses 14 categories of deliverables that the current vendor must transfer to facilitate transition to a successor contractor. Key deliverables include extracts of the JWA Configuration Management Database (CMDB) with all attributes, incident tickets, service level reports, call queue histories, and satisfaction survey data; a complete inventory of software licenses and subscription keys with renewal procedures and costs; contact lists and escalation procedures with security and building access information; knowledge base articles, job aids, and user training documentation; IP standards and network design documentation; configuration standards for all devices and systems; documentation of ongoing projects including charters, risk registers, and communications plans; physical and logical network and system diagrams; operations and maintenance procedure documents and run books; exports of email communications with JWA stakeholders; account usernames, passwords, and domain information; shadow support and cross-training activities with defined schedules and goals; and prior vulnerability assessments and audit documentation with findings and evidence. All deliverables must be completed within 30 calendar days after the County issues notice of termination, non-renewal, or other written request for the items, with formats specified as Excel, Word, PDF, PST, or Visio as appropriate for each category.
The disentanglement list does not contain pricing terms, set-asides, funding information, or contract-specific financial details, as it serves solely as a knowledge transfer and documentation handoff protocol. The list applies to the current service provider operating the Common Use Passenger Processing (CUPPS) and Common Use Self Service (CUSS) systems at JWA and establishes the incumbent's obligations to ensure a smooth transition to the incoming contractor. This comprehensive disentanglement framework ensures that all technical, operational, administrative, and historical information necessary for system continuity is transferred completely and systematically within the specified timeframe, enabling the successor vendor to assume full operational control of airport passenger processing systems without service disruption or loss of critical information.
View the file
Other files
Show all 17
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
No. Category Format Description / Key Data Elements Delivery Date 1 Extract of JWA CMDB, including all attributes Excel Extract of JWA CMDB, including all attributes 30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
2 Extract of all incident tickets and requests, SLR reports, call queue history reports, satisfaction survey responses and results
Excel Extract of all incident tickets and requests, SLR reports, call queue history reports
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
3 Licenses and subscription keys Excel All software and subscription licenses, with account names and contacts, purchase dates, term of license (if subscription), renewal procedures and cost, and associated websites.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
4 Contact lists and escalation procedures Excel All site contacts (name, office number, mobile number, email, location), escalation procedures (hours of availability, order of contact) and building access policies and procedures (security requirements, key box locations, special instructions).
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
5 KB articles, Job Aids, and User Training documentation Word or PDF Current KB articles, Job Aids and user training documentation. 30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
6 IP standards and design Word / Excel Excel spreadsheet of current IP subnet breakdown with descriptions for each subnet.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
7 Configuration Standards documents Word Documents detailing configuration standards for all devices, accounts, groups, and other configuration items.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
8 Documentation on any ongoing projects Word / Excel Initiating request, Task Order, Requester Info, Start Date, Requested or
Required By Date, Charter, Sponsor, Stakeholders, Communication
Plan, Risk Register, ETC, EAC
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
9 Network and system diagrams - Physical and Logical Visio Physical and logical diagrams depicting the Airport's Common Use system and interconnected systems. Diagrams should depict the network at the top level, as well as individual diagrams for each sub-function.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
10 Current O&M Procedures documents - run books Word Documents showing current SOP's for new builds, configurations, common service requests, incident response and client facing processes for use of systems such as wireless and remote access.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
11 Export of email communications with JWA stakeholders PST Export of all email communications with JWA stakeholders related to the operation of the CUPPS.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
12 Export of all account usernames and passwords Word / Excel List of all account usernames, passwords, domain information, purpose, one-time passcodes, or associated websites.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
13 Shadow support personnel to cross train on all administrative tasks NA Schedule and goals to be defined as we review documentation provided in order to ensure knowledge transfer is complete.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
14 Assessments done to date (e.g., vulnerability scans, audits) Word / Excel Documents showing findings of prior network and security assessments, and any evidence produced, collected, or maintained for audits.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
JOHN WAYNE AIRPORT (JWA) DISENTANGLEMENT LIST
File details come from the government source that posted it. Updated .