Attachment_E_-_JWA_Disentanglement_List.pdf
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- Solicitation number
- 280-2928904-MR
- Issued by
- Orange County, California
About this file
This file is a disentanglement list for John Wayne Airport (JWA) in Orange County, California, outlining the information and documentation required to be transferred from the incumbent contractor to support transition of the Common Use Passenger Processing (CUPPS) and Common Use Self Service (CUSS) Systems. The list specifies fourteen categories of deliverables that must be provided within 30 calendar days after the County issues notice of contract termination, non-renewal, or other written request. These deliverables include technical documentation such as CMDB extracts, network and system diagrams, configuration standards, and operational procedures; administrative materials including contact lists, escalation procedures, license inventories, and knowledge base articles; historical data encompassing incident tickets, service level reports, call queue histories, and satisfaction surveys; and security-related information such as account credentials, IP standards, and prior assessment findings. Additionally, the incumbent is required to provide shadow support and cross-training to ensure complete knowledge transfer of all administrative tasks, with specific schedules and goals to be defined during the documentation review process.
The disentanglement list does not contain pricing terms, set-aside information, or funding requirements, as it serves solely as an operational transition document rather than a procurement terms document. The list applies to the current incumbent service provider and establishes mandatory compliance requirements for the knowledge transfer process upon contract termination or expiration. All deliverables are subject to a uniform 30-calendar-day timeline, with formats specified for each category ranging from Excel spreadsheets and Word documents to Visio diagrams, PST email exports, and in-person training sessions. This comprehensive disentanglement framework ensures the County maintains continuity of airport IT operations and system support during the transition to a new service provider.
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Text version
No. Category Format Description / Key Data Elements Delivery Date 1 Extract of JWA CMDB, including all attributes Excel Extract of JWA CMDB, including all attributes 30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
2 Extract of all incident tickets and requests, SLR reports, call queue history reports, satisfaction survey responses and results
Excel Extract of all incident tickets and requests, SLR reports, call queue history reports
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
3 Licenses and subscription keys Excel All software and subscription licenses, with account names and contacts, purchase dates, term of license (if subscription), renewal procedures and cost, and associated websites.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
4 Contact lists and escalation procedures Excel All site contacts (name, office number, mobile number, email, location), escalation procedures (hours of availability, order of contact) and building access policies and procedures (security requirements, key box locations, special instructions).
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
5 KB articles, Job Aids, and User Training documentation Word or PDF Current KB articles, Job Aids and user training documentation. 30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
6 IP standards and design Word / Excel Excel spreadsheet of current IP subnet breakdown with descriptions for each subnet.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
7 Configuration Standards documents Word Documents detailing configuration standards for all devices, accounts, groups, and other configuration items.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
8 Documentation on any ongoing projects Word / Excel Initiating request, Task Order, Requester Info, Start Date, Requested or
Required By Date, Charter, Sponsor, Stakeholders, Communication
Plan, Risk Register, ETC, EAC
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
9 Network and system diagrams - Physical and Logical Visio Physical and logical diagrams depicting the Airport's Common Use system and interconnected systems. Diagrams should depict the network at the top level, as well as individual diagrams for each sub-function.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
10 Current O&M Procedures documents - run books Word Documents showing current SOP's for new builds, configurations, common service requests, incident response and client facing processes for use of systems such as wireless and remote access.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
11 Export of email communications with JWA stakeholders PST Export of all email communications with JWA stakeholders related to the operation of the CUPPS.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
12 Export of all account usernames and passwords Word / Excel List of all account usernames, passwords, domain information, purpose, one-time passcodes, or associated websites.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
13 Shadow support personnel to cross train on all administrative tasks NA Schedule and goals to be defined as we review documentation provided in order to ensure knowledge transfer is complete.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
14 Assessments done to date (e.g., vulnerability scans, audits) Word / Excel Documents showing findings of prior network and security assessments, and any evidence produced, collected, or maintained for audits.
30 Calendar Days after County Notice of
Termination or Non-Renewal or other written request for the items
JOHN WAYNE AIRPORT (JWA) DISENTANGLEMENT LIST
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