Building Automation Systems - Maintenance and Repair Services

The City of Charlotte, North Carolina, through its General Services Department's Facility Operations Division, issued Request for Proposals (RFP) #269.2026.147 to procure Building Automation Systems (BAS) maintenance and repair services for Carrier-based systems across approximately 180 municipal buildings, including offices, fire stations, police division offices, equipment shops, museums, and arenas. Proposals must be submitted electronically through the City's Bonfire e-Procurement Portal by May 6, 2026, at 3:00 PM EST, with a non-mandatory pre-proposal conference scheduled for April 28, 2026, at 11:30 AM EST via Microsoft Teams and written questions accepted through May 4, 2026. The contract will be structured as an as-needed service agreement with task orders issued for specific projects on a time-and-materials or lump-sum basis, with no guaranteed minimum purchase requirement. Responding companies must hold Carrier Encompass Systems Gold Certification with at least two technicians possessing a minimum of three years' experience, maintain a full-time service office within 50 miles of central Charlotte, provide 24/7/365 emergency services with one-hour phone response and two-hour onsite response capability, and demonstrate five years of experience with i-Vu Pro Server systems managing 50 or more networked buildings. Companies must also be properly registered and in good standing with the North Carolina Secretary of State. Evaluation criteria are weighted as follows: Qualifications, Experience, and Approach (40 points), Pricing and Cost Effectiveness (30 points), Capacity (20 points), and Acceptance of Contract Terms (10 points), with contract award anticipated for City Council approval on June 8, 2026.

The City has established a Goal Waiver for Minority-owned Business Enterprises (MBEs), Women-owned Business Enterprises (WBEs), and Small Business Enterprises (SBEs) participation under the Charlotte Business INClusion (CBI) Program, though no mandatory participation percentages are specified; however, all responding companies must submit a completed Subcontractor/Supplier Utilization Commitment form (CBI Form 3) at the time of proposal opening and maintain certified M/W/SBE participation levels throughout the contract duration as stated. No specific incumbent vendors or existing contractors are identified in the solicitation materials. All responding companies must comply with the City's Commercial Non-Discrimination Policy, execute the City's Confidentiality Agreement regarding sensitive information including trade secrets, security features, building plans, and utility information, and certify compliance with federal anti-lobbying requirements through the Byrd Anti-Lobbying Certification and certification regarding debarment and suspension. Respondents must also maintain comprehensive insurance coverage including Commercial General Liability ($1,000,000 minimum), Automobile Liability ($1,000,000 minimum), Workers' Compensation, and Professional Liability Insurance ($1,000,000 minimum), with the City named as additional insured. No specific contract award value or budget range is disclosed in the RFP materials; however, compensation will be determined based on hourly rates, unit prices, or lump-sum project pricing with all direct and indirect costs, overhead, profit, insurance, and permits included in vendor quotes submitted through the comprehensive Price Schedule.